Ericka Grant
Rego Park,NY
Summary
Detail-oriented professional with diverse experience in legal office reception, call center operations, daycare enrollment, and school support. Expertise in customer service, call management, record maintenance, and administrative coordination. Proficient in office software and scheduling systems, demonstrating strong communication, multitasking, and problem-solving skills.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Substitute Paraprofessional
New York City Department of Education (NYC DOE)
Rego Park
11.2022 - Current
- Prepared daily student behavior reports, documenting observations to support individualized student learning.
- Assisted students with disabilities during lessons and activities, fostering inclusion and engagement.
- Recorded attendance and updated student work folders.
- Assisted with clerical tasks such as filing paperwork and copying documents.
- Maintained organized records and communicated relevant information to appropriate school staff.
- Collaborated with teachers and school staff to support daily classroom operations.
- Adhered to school procedures for handling student information securely. Handled student information confidentially.
- Managed multiple responsibilities while ensuring professionalism and attention to detail in all tasks.
Receptionist /Student Enrollment Specialist
Bright future Kiddie Care
The Bronx, New York
07.2020 - 10.2022
- Assisted families with enrollment, registration, and required documentation.
- Maintained enrollment records and administrative paperwork.
- Assisted with scheduling, family communications, and daily office coordination.
- Delivered courteous customer service in a busy childcare environment.
- Welcomed families and visitors and provided professional front desk assistance.
- Answered telephone calls, responded to inquiries, and directed questions appropriately.
Receptionist
Lester Schwab Katz & Dwyer
New York, New York
09.2017 - 06.2020
- Greeted clients and visitors and maintained a professional reception area.
- Answered incoming calls, directed callers to attorneys and staff, and relayed messages.
- Supported daily office operations and facilitated professional client communication to enhance client experience.
- Assisted with administrative tasks, managed correspondence, and organized documents to streamline office workflows.
- Managed sensitive office information to maintain confidentiality and security. with discretion and professionalism, ensuring confidentiality and trust.
Call Center Representative
Maximus
New York, NY
10.2011 - 09.2017
- Answered inbound telephone calls, identified customer needs, and provided appropriate assistance.
- Handled customer complaints and inquiries in a timely and professional manner.
- Addressed customer questions and resolved problems, ensuring appropriate follow-up and updates.
- Documented customer interactions, inquiries, complaints, comments, and actions taken.
- Developed strong organizational and multitasking skills in a fast-paced environment.
Education
Associate of Science -
Bronx Community College
Bronx, NY 08.2025 - 10.2026
Skills
- Enrollment & Registration Support
- Front desk operations
- Client engagement
- Inbound Calls & Telephone Etiquette
- Appointment Scheduling
- Call Documentation & Recordkeeping
- Data Entry & Report Writing
- Records management
- Office Software & Scheduling Systems
- Confidentiality & Discretion
- Organization & Multitasking
- Complaint Resolution & Problem-Solving
Timeline
Associate of Science -
Bronx Community College
08.2025 - 10.2026
Substitute Paraprofessional
New York City Department of Education (NYC DOE)
11.2022 - Current
Receptionist /Student Enrollment Specialist
Bright future Kiddie Care
07.2020 - 10.2022
Receptionist
Lester Schwab Katz & Dwyer
09.2017 - 06.2020
Call Center Representative
Maximus
10.2011 - 09.2017