Ericka Hale
Chicago,IL
Summary
Led cross-functional teams to achieve project milestones while adhering to budgetary constraints. Oversaw project timelines and resource allocation to enhance efficiency. Fostered collaboration among team members to drive project success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Chicago, IL
05.2006 - 09.2025
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Enforced company policies regarding trespassing, loitering, theft prevention, etc
- Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
- Investigated incidents involving workplace violence or harassment allegations
Housekeeper
Mt. Sinai Health System
Chicago, IL
01.2006 - 07.2025
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
EVS Housekeeper
Saint Anthony's Hospital
Chicago, IL
01.2016 - 11.2024
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated specialized cleaning equipment to ensure optimal hygiene levels throughout the facility.
- Collaborated with healthcare staff to prioritize high-traffic areas for enhanced cleanliness.
- Trained new team members on effective cleaning protocols and safety procedures.
Security Officer
KH Security inc
Chicago, IL
06.2019 - 03.2024
- Sitting at a desk
- Standing up checking the Building out checking identification walking around the building watching surveillance camera
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
Caregiver
Help at Home
Chicago, IL
04.2017 - 03.2021
- Helping older people’s
- Cleaning up
- Washing dishes
- Cooking
- Giving out medication
Pizza Maker
Little Caesars
Chicago, IL
07.2014 - 05.2015
- Cashier
- Taking orders
- Making pizza
- Washing dishes
Education
High School Diploma -
Collins High School
Chicago, ILSkills
- Hotel experience (4 years)
- Cooking (10 years)
- Customer service (8 years)
- Packaging (5 years)
- Product demos
- Experience working with students (8 years)
- Food Service (5 years)
- Food safety (5 years)
- Cleaning Experience (10 years)
- Childcare (10 years)
- Charter school
- Surveillance (10 years)
- Home Care (10 years)
- Front desk (8 years)
- Guest services (8 years)
- Cashiering (4 years)
- Hospitality (5 years)
- Cash Handling (3 years)
- Supervising experience
- Front desk (10 years)
- Classroom management (3 years)
- Food Preparation (5 years)
- Senior Care (10 years)
- Sanitation
- Security (10 years)
- Social work
- Caregiving (10 years)
- Classroom experience
Certification
- First Aid Certification
- CPR Certification
Additional Information
- Calling center
- Hotel house keeper
Timeline
Security Officer
KH Security inc
06.2019 - 03.2024
Caregiver
Help at Home
04.2017 - 03.2021
EVS Housekeeper
Saint Anthony's Hospital
01.2016 - 11.2024
Pizza Maker
Little Caesars
07.2014 - 05.2015
Security Officer
Allied Universal
05.2006 - 09.2025
Housekeeper
Mt. Sinai Health System
01.2006 - 07.2025
High School Diploma -
Collins High School