Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Hanes

Bossier City,LA

Summary

Accomplished Sales Manager offering high performance, leading development and implementation of superior sales strategy. I have a proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. I have demonstrated expertise in team leadership and development.

Overview

10
10
years of professional experience

Work History

Business Fiber Sales Representative

AT&T
Shreveport, LA
02.2024 - Current
  • Identified opportunities for cross-selling additional products and services.
  • Performed market research to identify potential sales opportunities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided technical support for customers using the company's products or services.
  • Researched competitors' products, prices, and sales techniques.
  • Developed and maintained relationships with customers to ensure repeat business.

Western Funding Inc

Area Sales Manager
Shreveport, LA
10.2021 - 01.2024
  • Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships live-in person;
  • Identify sales prospects and contact these and other accounts assigned to you;
  • Follow-up on new leads and referrals resulting from telephone calls for Independent and Franchise dealers;
  • Develop, maintain, and grow current and potential dealer partners within the Independent and Franchise Dealer communities;
  • Constant and effective communication, via phone calls or in person, with dealer partners on current programs; and
  • Train dealers in Western Funding including proper documentation needed for fast funding of contracts

Client Manager

Orr Cadillac of Shreveport
Shreveport, LA
09.2018 - 08.2020
  • Developed long-term rapport with clients to cultivate loyalty.
  • Focused on achieving the highest level of expectations to meet client and company satisfaction.
  • Provided timely and accurate delivery of client communications.
  • Exhibited deep knowledge of products, establishing trust and respect.

Whirlpool Representative

Marketsource
Shreveport, LA
11.2016 - 09.2018
  • Answered questions and resolved concerns for customer support.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on the phone and in person.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Utilized broad knowledge to recommend solutions to potential customers.

ARS/Administrator Coordinator

DCFS-Disability Determination Services (State) Baton
Shreveport, LA
04.2015 - 01.2016
  • Prepare State and Federal Disability claims, SSI, Intake, AR/Input cases, data processing
  • Lead over Switchboard for State Disability Determination hotlines
  • Fully operated State DDS mailroom, and all state clerical-related duties.

Education

Biology/Science

Baton Rouge Community College
01.2015

Bachelor of General Studies -

Louisiana State University of Shreveport

Skills

  • Management Accounting
  • Corporate Strategic Planning
  • Payment Disbursement
  • Policy Planning
  • Month-End and Year-End Closings
  • Financial Forecasting
  • Risk Management
  • Team Building
  • Good Work Ethic
  • Training & Development

Timeline

Business Fiber Sales Representative

AT&T
02.2024 - Current

Western Funding Inc

Area Sales Manager
10.2021 - 01.2024

Client Manager

Orr Cadillac of Shreveport
09.2018 - 08.2020

Whirlpool Representative

Marketsource
11.2016 - 09.2018

ARS/Administrator Coordinator

DCFS-Disability Determination Services (State) Baton
04.2015 - 01.2016

Biology/Science

Baton Rouge Community College

Bachelor of General Studies -

Louisiana State University of Shreveport

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Ericka Hanes