Ericka Hewins
United States Postal Sevice
Los Angeles,CA
13
years of professional experience
Dynamic professional with extensive experience at the United States Postal Service, excelling in customer service and regulatory compliance. Proven problem-solver adept at enhancing operational efficiency and accuracy in mail handling. Recognized for fostering strong client relationships and delivering results that exceed expectations. Proficient in Microsoft Office and data entry.
Work History
Mail Handler
11 Months- Load and unload containers, trays, and sacks from trucks and conveyor systems.
- Sort incoming mail and packages by destination, weight, and processing priority.
- Verify routing labels, barcodes, and destination information for accurate mail processing.
- Maintain cleanliness and organization in mailroom, contributing to efficient working environment.
Sales Service Distribution Associate
2 Years 1 Month- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Sorted incoming mail and parcels for accurate routing and delivery processing.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Passport Agent
4 Years 4 Months- Verified passport applications, supporting documents, and applicant identity for compliance with federal requirements.
- Increased customer satisfaction rates by promptly addressing inquiries received via phone calls, emails or walk-in appointments.
- Coordinated with other government agencies as needed to verify applicant information or resolve issues related to documentation or eligibility requirements.
- Maintained secure records and safeguarded sensitive personal information during processing.
Postal Support Employee
1 Year 7 Months- Balanced retail window duties, including postage sales, package acceptance, and customer assistance.
- Operated forklifts, pallet jacks, and scanners to move materials and process shipments efficiently.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Collaborated with other departments for seamless coordination during peak mailing seasons, resulting in reduced backlog and improved delivery performance.
Teller
3 Years 9 Months- Processed deposits, withdrawals, and transfers with strong accuracy and attention to banking procedures.
- Verified customer identification and documentation to support compliance with banking and security requirements.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma
Skills
Problem-solving skills
Microsoft Word
Microsoft Office
Customer service
Data entry
Regulatory compliance
Mail handling
Team collaboration
Timeline
Mail Handler
United States Postal Sevice
11.2025 - CurrentRead More
Sales Service Distribution Associate
United States Post Office
10.2023 - 11.2025Read More
Passport Agent
United States Postal Sevice
06.2019 - 10.2023Read More
Postal Support Employee
United States Postal Sevice
11.2017 - 06.2019Read More
Teller
Bank of America
01.2014 - 10.2017Read More
Mount Vernon High School
High School Diploma
Read More