Gardening, cooking, astrology, socializing, interior design, music, helping others, DIY, financially stabile
Ericka Kelley
Kalamazoo,MI
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Meijer, excelling in customer satisfaction and problem-solving. Skilled in money handling and active listening, I boosted customer satisfaction by 20%. Expert in customer relations and payment processing, I thrive in fast-paced environments, ensuring efficient and effective customer service solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Meijer
05.2021 - 03.2023
Greeting Guests or Customers.
Money Handling & Counting Change back.
Stocking & Cleaning your area.
Provide Accurate, Efficient & Speedy Transactions.
Answering Questions of Our Customers.
Education
Graduate Certificate - General Studies
Paw Paw High School
Paw Paw, MI06.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product Knowledge
- Product Sales
- Retail store support
- Complaint Handling
- Prioritization
- Assertiveness
- Coordination
- Research
- Service standard compliance
Quote
The only limit to our realization of tomorrow will be our doubts of today.
Franklin D. Roosevelt
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balancePaid time off401k matchCareer advancementInterests
Timeline
Customer Service Representative
Meijer
05.2021 - 03.2023
Graduate Certificate - General Studies
Paw Paw High School