Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Ericka Llivicura

Brooklym

Summary

Gaining a position and having the opportunity to utilize my skills and knowledge in the work field to represent my work ethic as an individual in a diverse field.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

21st Century Cosmetic Dental
Queens
01.2023 - Current
  • Provided excellent customer service by responding quickly to inquiries via phone, email, faxes, and other correspondence in a professional manner.
  • Assisted with scheduling appointments for patients. Follow-up appointments to monitor the progress of treatments or surgeries performed.
  • Developed long-term relationships with patients through excellent customer service skills.
  • Processed payments from patients ensuring accuracy while maintaining confidentiality of financial data.
  • Verified insurance coverage for each patient prior to appointment start time.
  • Translated written dental documents and instructions, ensuring an accurate interpretation for Spanish-speaking patients.

Barista/ Server

Bowlero
Mineola
01.2020 - 01.2023
  • Adhered to health department regulations concerning sanitation standards, as well as regulations on serving alcohol responsibly to customers.
  • Maintained calm demeanor during high-volume periods and special events.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Developed and maintained relationships with regular customers, recognizing their preferences and needs.
  • Utilized POS system to receive and process customer payments.
  • Assisted in training new servers and bartenders.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY
05-2027

Associate of Arts - Criminal Justice

Borough of Manhattan Community College
New York, NY
05-2020

Skills

  • Time management
  • Data entry
  • Email correspondence
  • Multitasking and organization
  • Microsoft Word, Excel
  • Fluent in Spanish
  • Friendly, positive attitude
  • Calm under pressure
  • Great communication skills

Languages

Spanish
Professional

Accomplishments

  • FBI Explorer Program ( 2016-2018) participated in community service
  • Nationals 2018 / spring Competitions 2018

Timeline

Front Desk Receptionist

21st Century Cosmetic Dental
01.2023 - Current

Barista/ Server

Bowlero
01.2020 - 01.2023

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

Associate of Arts - Criminal Justice

Borough of Manhattan Community College

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