Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ericka Martinez

Sherman Oaks,CA

Summary

Dynamic Operations Associate with a proven track record at Sephora, excelling in operational efficiency and customer service. Skilled in problem-solving and team collaboration, I successfully drove key sales metrics and enhanced inventory accuracy, contributing to a seamless shopping experience. Adaptable and detail-oriented, I thrive in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Associate

Sephora
Sherman Oaks, CA
10.2021 - Current
  • Receive and process shipments efficiently, including merchandising new inventory on the sales floor in alignment with visual standards.
  • Conduct regular inventory audits to identify stock shortages, losses, and discrepancies, ensuring inventory accuracy, and minimizing shrink.
  • Execute product launches and in-store updates with precision, including hard launches and seasonal resets.
  • Coordinate reverse logistics by preparing unsellable or discontinued items for return to the distribution center.
  • Collaborate with leadership and team members to improve efficiency and enhance the customer experience.
  • Actively drive key sales metrics on the floor by enrolling new beauty insider members, opening credit card accounts, and providing tailored product recommendations to enhance client satisfaction and loyalty.

Operations Associate

Kohls
Modesto, CA
10.2019 - 01.2021
  • Unloaded incoming inventory shipments, and ensured accurate processing of merchandise.
  • Fulfilled and packed online orders with efficiency and attention to detail to meet daily shipping deadlines.
  • Maintained organized and efficient stockroom operations, including zoning and inventory placements.
  • Conducted regular cycle counts and inventory audits to track product movement and minimize shrink.
  • Supported overall operational flow and collaborated with teams to meet store performance goals.

Education

High School Diploma -

Castro Valley High School
Castro Valley, CA
06-2017

Skills

  • Operational efficiency
  • Problem solving
  • Team collaboration
  • Time management
  • Adaptability and flexibility
  • Customer service

Certification

  • Esthetician License

Timeline

Operations Associate

Sephora
10.2021 - Current

Operations Associate

Kohls
10.2019 - 01.2021

High School Diploma -

Castro Valley High School

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