Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Moore

Wooster,OH

Summary

Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features. Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

18
18
years of professional experience

Work History

Cosmetologist

Salon Fringe
03.2011 - 05.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and performed service treatments for eyebrow enhancements. Certified by PhiBrows.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Consulted with clients to understand desired look and discuss available eyebrow options.
  • Studied effects of techniques on body, skin and hair to determine most beneficial services.
  • Used social media platforms to promote salon and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Cosmetologist

StudioB
09.2005 - 10.2012
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

Advanced Cosmetology License -

Wooster Beauty College
Wooster, OH
08.2005

High School Diploma -

Northwestern High School
West Salem, OH
05.2004

Skills

  • Client Consultations
  • Standard Waxing Understanding
  • Salon Management
  • Memorization Techniques
  • Reflective Listening
  • Advanced Cosmetology
  • Permanent Makeup
  • Selling and Upselling
  • Detailed Instruction
  • Persuasion and Personal Influence
  • Skin Condition Diagnosis and Treatment
  • Facials and Skincare Treatments

Timeline

Cosmetologist

Salon Fringe
03.2011 - 05.2023

Cosmetologist

StudioB
09.2005 - 10.2012

Advanced Cosmetology License -

Wooster Beauty College

High School Diploma -

Northwestern High School

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Ericka Moore