Ericka Muhammad
Access Center Representative
Detroit,MI
Summary
Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease everyday stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
Work History
Cashiering II
Beaumont Health
Troy, MI
05.2022 - Current
- Built positive relationships with customers to increase repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Access Center Representative
Beaumont Hospital
Southfield, MI
09.2020 - Current
Employer service department, where I screen patients with covid related issues. Set patients up on quarantine or send for testing.
Education
No Degree - Business Administration
Wayne State University
Detroit, MI 05.2001 -
Skills
Quality assurance
POS systems
Merchandising
Basic math skills
Cash drawer management
Drawer management
Customer assistance
Currency counting
Information Collection
Medical terminology
Document filing
Payment collection
Appointment Scheduling
Chart pulling
Timeline
Cashiering II
Beaumont Health
05.2022 - Current
Access Center Representative
Beaumont Hospital
09.2020 - Current
No Degree - Business Administration
Wayne State University
05.2001 -