Charlotte Doran
Waco,Texas
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor - Cashiering
City Of Waco Water Utility Services
Waco, TX
05.2019 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
Safety & Training Supervisor
City Of Waco Water Utility Services
Waco, TX
02.2015 - 05.2019
- Inspected worksites, practices and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented and advised on removal of hazards.
- Conducted safety audits and investigated plant quality issues.
- Coordinated department training for professional licenses and development.
Customer Service Coordinator
City Of Waco Water Utility Services
Waco, TX
11.2011 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained records of work performed
- Analyzed department data
Education
Associate of Science - Accounting
McLennan Community College
Waco, TX12.2012
Skills
- Microsoft Office Suite
- Handling Customer Complaints
- Quality Assurance
- Decision Making
- Regulatory Compliance
- Team Management and Supervision
Timeline
Customer Service Supervisor - Cashiering
City Of Waco Water Utility Services
05.2019 - Current
Safety & Training Supervisor
City Of Waco Water Utility Services
02.2015 - 05.2019
Customer Service Coordinator
City Of Waco Water Utility Services
11.2011 - 02.2015
Associate of Science - Accounting
McLennan Community College