Josette Goldate
Las Vegas,NV
Summary
Great customer service starts with having sympathy and empathy from the beginning to the end of every call. Ability to multitask in a fast-paced environment Results-driven Finance Supervisor recognized for high productivity and efficient task completion. Skilled in financial analysis, budget management, and strategic planning. Excel in problem-solving, communication, and leadership to navigate complex financial landscapes and drive organizational success. Committed to fostering teamwork and innovation to meet and exceed financial objectives.
Overview
23
23
years of professional experience
Work History
Finance Supervisor/ Customer Service Supervisor
Czar Marketing Group
Las Vegas
01.2021 - Current
- I have strong analytical and problem-solving capabilities with a keen awareness of fraud prevention
- I serve as the primary contact and provide advisory support to internal and external customers of Copart while maintaining the highest level of quality customer care
- I process chargebacks accurately and efficiently
- I assess cardholder dispute information and documentation received and makes independent decisions for appropriate action issuing refunds, credits, or write-offs when necessary
- Experience managing teams of 25 or more.
- I service inbound/outbound calls to internal and external customers related to dispute claims or fraud activity while maintaining a high level of customer care.
- Zoho CRM, Readymode, Micro Word, Google Sheets, Excel, Adobe
Customer Service Retention Specialist
Czar Marketing Group
Las Vegas
01.2021 - 08.2021
- Directly lead, manage and coach a team of intake agents to meet and/or exceed sales goals and objectives while maintaining an impeccable standard of quality.
- Understanding and anticipating clients' needs and travel preferences and suggest suitable travel options.
- Maximize revenue by offering upgrades
- Develop and nurture relationships with clients to ensure repeat business.
- Ensure you are consistently exceeding both your sales activity and financial targets.
- Responsible for the overall floor operations
- Provide excellent customer service and ensure customer satisfaction
- Build positive working relationships with customers for repeat business
- Train all new employees
- Generated reports on key performance indicators such as churn rate and average revenue per user.
- Make sales calls to existing and new customers for business growth
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Customer service manager
Bright ideas lighting showroom
Temecula, CA
04.2008 - 10.2019
- My primary goal as a customer service manager is to ensure the retention of profitable customers through providing added value to their customer experience
- I have achieved by instilling in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions.
Lead bartender
Rodrigo's Mexican Grill
Temecula, CA
05.2003 - 08.2008
- Giving the guest a pleasant night out
- Serving tables, bartending, answering incoming reservation calls and delivery orders, Building a relationship with guest to get them to come back
Office manager/ customer service manager
Award roofing services
Lakeside, CA
09.2001 - 05.2003
- Payroll, invoicing, payables and receivables, chargebacks, assisting guest with purchasing new roofs, quotes
- One on one customer experience
Education
High school diploma -
El Capitan High School
Lakeside, CA07.2001
Skills
- Willing to Learn
- Confident
- Adaptability and Flexibility
- Relationship building and management
- Attention to Detail
- Self Motivation
- CRM Software
- Sales
- Team Player
- Microsoft Office Suite
- Adobe Illustrator
- Microsoft Excel, Project, and Visio
- Issue Escalation
Reference: Rob Weeks
- Former Vice President of Czar 702-283-1818
Timeline
Finance Supervisor/ Customer Service Supervisor
Czar Marketing Group
01.2021 - Current
Customer Service Retention Specialist
Czar Marketing Group
01.2021 - 08.2021
Customer service manager
Bright ideas lighting showroom
04.2008 - 10.2019
Lead bartender
Rodrigo's Mexican Grill
05.2003 - 08.2008
Office manager/ customer service manager
Award roofing services
09.2001 - 05.2003
High school diploma -
El Capitan High School
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