JohnAnthony Amos
Customer Service Supervisor
Houston,TX
Summary
Dynamic Customer Service Supervisor with extensive experience in sales management and office administration, known for driving strategic planning initiatives and fostering strong employee relations. Proven ability to enhance operational efficiency through effective performance-based management strategies, committed to achieving organizational goals while delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
The Famous Crab
Houston, TX
01.2025 - Current
- Creating outstanding customer satisfaction with tailored and attentive service.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolves guest complaints professionally, maintaining an elegant atmosphere.
- Implemented programs designed to increase employee engagement with customers.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Banquet and Fine Dining Server
The Annie
Houston, TX
09.2024 - Current
- Delivered elevated, detail-oriented guest service in a high-pressure, fast-paced environment, consistently exceeding guest expectations, and building lasting client relationships.
- Studied and implemented principles from Unreasonable Hospitality by Will Guidara, transforming ordinary service moments into personalized, memorable experiences.
- Resolved guest issues quickly and empathetically, often turning challenges into opportunities to create loyalty and positive reviews.
- Mastered clear communication, active listening, and emotional intelligence to manage diverse personalities and high-stakes situations with professionalism.
- Collaborated with teammates and kitchen staff to ensure seamless service delivery, balancing speed, accuracy, and exceptional guest care.
- Recognized for leadership in guest relations and repeat customer loyalty; frequently requested by name for high-profile events, and VIP clientele
Server
The Famous Crab
Houston, TX
03.2024 - 01.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Food Runner
Studio Movie Grill
Houston, TX
09.2023 - 02.2024
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
High School Diploma -
Dobie High School
Houston, TX05-2023
Skills
- Prime Customer Service
- Sales expertise
- Employee training
- Service prioritization
- Positive and friendly attitude
- Feedback implementation
- Engagement strategies
- Willing to learn
- Conflict resolution
- Attention to detail
Accomplishments
- Promoted to Customer Service Supervisor (2025) — Earned promotion from server to supervisor role based on consistently high Yelp reviews, guest requests, and demonstrated leadership in delivering exceptional service.
- VIP Client Requests — Regularly requested by returning guests and VIP clientele by name due to strong relationship-building and memorable service experiences.
Timeline
Customer Service Supervisor
The Famous Crab
01.2025 - Current
Banquet and Fine Dining Server
The Annie
09.2024 - Current
Server
The Famous Crab
03.2024 - 01.2025
Food Runner
Studio Movie Grill
09.2023 - 02.2024
High School Diploma -
Dobie High School
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