Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ericka Murray

Chula Vista,CA

Summary

Energetic and eager supervisor with six years of excellent customer service experience. I take great pride and ownership in the confidence I have in my ability to lead a team by motivating and always leading by example. Always on the lookout for new learning opportunities to enhance my leadership skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
San Diego
08.2023 - Current
  • Coordinated with other supervisors to ensure smooth workflow between shifts.
  • Resolved customer complaints in a timely manner.
  • Provided quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Executes store operations during scheduled shifts.

Supervisor

CHICK FIL A
Chula Vista, CA
01.2022 - 08.2023
  • Provided direct supervision to the team and managing the flow of business by effectively communicating the goals for store operations with other supervisors.
  • Displayed strong telephone etiquette
  • Responsible for cash handling throughout the day.
  • Provide consistent and outstanding service to guests
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Delegated tasks and reviewed the completed work to verify quality.

Team Leader

Chick Fil A
Chula Vista, CA
12.2020 - 01.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Offered training and support to keep team members motivated.
  • Assisted Supervisor in leading the shift by taking ownership of a designated area of the store.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Team Member

Chick Fil A
Chula Vista, CA
05.2018 - 12.2020
  • Knowledge and ability to do all restaurant positions with efficiency.
  • Created a welcoming experience for all guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ability to serve guests with a "my pleasure" attitude.
  • Developed positive guest relationships by providing outstanding service and accommodating needs.

Education

High School Diploma -

Eastlake High School
Chula Vista, CA
06.2018

Skills

  • Communication
  • Customer service
  • Training and Mentoring
  • Ability to work in a high stress environment
  • Managing conflict
  • Strong interpersonal skills

Certification

  • ServSafe - expires 5/17/2026
  • Sexual Harassment and Abusive Conduct Prevention - completed on 7/27/2023

Timeline

Shift Supervisor

Starbucks
08.2023 - Current

Supervisor

CHICK FIL A
01.2022 - 08.2023

Team Leader

Chick Fil A
12.2020 - 01.2022

Team Member

Chick Fil A
05.2018 - 12.2020

High School Diploma -

Eastlake High School

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Ericka Murray