Ericka Peña
Plainfield
Summary
To strategically administrate sales as a professional. And to communicate and collaborate in every area of productivity.
Experienced in Collections, success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with skills in engaging and building positive relationships.
Overview
11
11
years of professional experience
Work History
Senior Collector/Customer Service
First Credit Services
11.2015 - Current
- Effectively documented and updated customer's existing data/billing, assisted customers constructively based on their needs and concerns.
- Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
- Conducted outbound and inbound calls to collect and update past due payments, and updated payment method.
- Achieved quota each month and performed 100% QA scores.
- Reviewed accounts with customers and discussed planning/scheduling of payments.
Sales Associate
2020 Companies, Verizon Fios
03.2015 - 10.2015
- Promoted new products and services of tv, internet and home phone service to new and upsell existing customers.
- Assisted new and existing customers to select the best services and packages.
- Processed credit checks, and scheduled appointments to install new services.
Children's Counselor
YMCA
06.2014 - 03.2015
- Planning age-appropriate activities, managing group dynamics, communicating with parents and ensuring a healthy environment for the children.
- Monitored children during homework time, snack time, program activities, ensuring their safety.
- Developed and implemented appropriate activities like games, sports, and educational programs.
- Promoted children's social, emotional, physical, and cognitive growth through planned activities and interactions.
Education
Certificate - Family Development
Rutgers University
Piscataway, NJ07-2008
Skills
- Office Administration, microsoft word, outlook, excel, CRM, Dynamics 365, speed type of 40-43wpm
- Possess experience in telecommunications, organized, inbound/outbound, retention/billing and customer service
- Patience and active listening
- Payment processing
- Portfolio management
- Account management
- Teamwork and collaboration
- Multitasking
Language
Bilingual in Spanish.
Timeline
Senior Collector/Customer Service
First Credit Services
11.2015 - Current
Sales Associate
2020 Companies, Verizon Fios
03.2015 - 10.2015
Children's Counselor
YMCA
06.2014 - 03.2015
Certificate - Family Development
Rutgers University
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