JACQUELINE WALKER
COLUMBUS,GA
Summary
Experienced receptionist with a friendly and outgoing demeanor. Dedicated to delivering exceptional customer service and administrative support. Skilled in providing clerical assistance and effectively interacting with the public. Proficient in calendar management, scheduling, data entry, and database administration.
Overview
7
7
years of professional experience
Work History
Collections Agent
First Credit Services
Columbus,Georgia
02.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Administrative Assistant
Chattahoochee Sleep Center
Columbus, GA
01.2019 - 02.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Organized paperwork such as charts and reports for office and patient needs
- Obtained payments from patients and scanned identification and insurance cards
Call Center Representative
Global Communications Group Inc.
Columbus, GA
09.2018 - 01.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Answered customer questions regarding merchandise and pricing
Medical Office Assistant
Hughston Clinic
Columbus, GA
05.2018 - 12.2018
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Received, recorded and filed medical payments by check, cash and credit card
Education
High School Diploma - undefined
Cornerstone Christian Correspondence School
Townsend, GA01.2010
Skills
- Accounts Receivable Oversight
- Office administration
- Data entry
- Efficient Typing Skills: 40 Words Per Minute
- Appointment setting
- Multi-line phone proficiency
- Excellent communication skills
- Managing Incoming Call Inquiries
- Managing office operations
Timeline
Collections Agent
First Credit Services
02.2021 - Current
Administrative Assistant
Chattahoochee Sleep Center
01.2019 - 02.2019
Call Center Representative
Global Communications Group Inc.
09.2018 - 01.2019
Medical Office Assistant
Hughston Clinic
05.2018 - 12.2018
High School Diploma - undefined
Cornerstone Christian Correspondence School
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