Gabrielle Davis
Jacksonville,FL
Summary
Results-driven professional with extensive experience in account management, negotiation, and conflict resolution within the collections sector. Proven ability to implement targeted communication strategies that enhance debtor engagement and recovery outcomes. Demonstrated success in reducing delinquency rates and improving overall collections efficiency, contributing to organizational financial health. Committed to leveraging expertise to drive results and foster positive client relationships.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Citi Bank
10.2022 - 04.2025
- Managing over 50 calls a day while conduct in-depth research and data entry for skip tracing to develop external contacts and recover past due portfolios
- Analyze and input data to ensure compliance with quality and institutional policies.
- Assess and document risk factors when making business decisions, ensuring practical and ethical judgement.
- Apply practices and escalating, managing and reporting issues with transparency.
- Fulfilling the client’s necessities while delivering exceptional client experiences.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Improved legal compliance and reduced company liability by updating collections policies and procedures.
Content Moderator
Coda Staffing
02.2022 - 05.2022
- Enter and analyze data from top 5 related apps to user content ratings and policy enforcement
- Monitor and document social media channels, ensuring adherence to company guidelines
- Reviewing website content, including text and images to ensure company guidelines are followed
- Utilizing and analyzing resources for specific rules
- Choosing ratings to ensure the proper protocol has been met
- Switching between different browsers to engage in research for rating a post
- Collecting data while analyzing and measuring stats
- Staying up to date with procedures and software
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Sales Associate
Paradies Lagarde
02.2021 - 02.2022
- Managed 3 store fronts
- Organize and distribute products throughout different stores
- Handling register’s money counting and exchanging bills
- Service and troubleshoot computers
- Interact and helping customers
- Delivered fast, friendly checkout experiences while accurately handling cash, processing transactions, and promoting store credit cards to meet sales goals.
- Engaged customers with product knowledge, current promotions, and personalized assistance to enhance the overall shopping experience.
- Maintained a clean, organized sales floor by restocking merchandise, returning misplaced items, and arranging inventory by size and category.
- Collected and analyzed store data, assisted with order fulfillment and shipment processing, and supported inventory tracking and restocking.
- Managed fitting room operations by assigning rooms, tracking garment counts, organizing unpurchased items, and assisting customers using mobile checkout devices.
Sales Display Coordinator
Old Navy
06.2019 - 12.2020
- Providing a quick and friendly checkout at register
- Counting and exchanging bills to customers
- Greeting customers and providing them with information regarding our current sales
- Proving customers with information on our Credit Cards and the benefits while meeting the Credit Card goal
- Delivered fast, friendly checkout experiences while accurately handling cash, processing transactions, and promoting store credit cards to meet sales goals.
- Engaged customers with product knowledge, current promotions, and personalized assistance to enhance the overall shopping experience.
- Maintained a clean, organized sales floor by restocking merchandise, returning misplaced items, and arranging inventory by size and category.
- Collected and analyzed store data, assisted with order fulfillment and shipment processing, and supported inventory tracking and restocking.
- Managed fitting room operations by assigning rooms, tracking garment counts, organizing unpurchased items, and assisting customers using mobile checkout devices.
- Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.
Education
Technical Certificate - Facial Specialty
Florida State College At Jacksonville
Jacksonville, FL12.2020
High School Diploma - General Education
First Coast High School
Jacksonville, FL07.2020
Skills
- Proficient in typing at 45 wpm
- Certified in Microsoft Office applications
- Skilled in financial data management
- Performance tracking and analysis
- Accounts receivable oversight
- Team collaboration skills
Timeline
Collections Specialist
Citi Bank
10.2022 - 04.2025
Content Moderator
Coda Staffing
02.2022 - 05.2022
Sales Associate
Paradies Lagarde
02.2021 - 02.2022
Sales Display Coordinator
Old Navy
06.2019 - 12.2020
Technical Certificate - Facial Specialty
Florida State College At Jacksonville
High School Diploma - General Education
First Coast High School