Ericka Pittman
Fayetteville,GA
Summary
Dedicated, Innovative, and Self-motivated Customer Service Professional with 5+ years of experience . Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals .
Possesses strong analytical and critical thinking skills with the ability to make well thought out decisions under pressure . Willing to take on any task to support the team and help business succeed.
Overview
3
3
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
05.2023 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
Lockbox Processor
PNC Treasury Bank
03.2022 - 05.2023
- Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
- Assisted with training new team members on lockbox processing procedures, contributing to well-functioning team environment.
- Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in timely manner.
Auto Claims Processor
State Farm Insurance Inc
12.2020 - 02.2022
- Managed high volume of claims while providing prompt responses to customer inquiries regarding their claims status or coverage details.
- Expedited claims process by effectively managing multiple tasks simultaneously while prioritizing urgent cases as needed
- Negotiated appropriate settlements with claimants, keeping company''s financial interests in mind at all times.
Education
Business Administration
Georgia State University
Atlanta, GAHigh School Diploma -
Fayette County High School
Fayetteville, GA05.2017
Skills
- Project Management
- Analytical Thinking
- Customer Relations
- Adaptability
- Supervision and Leadership
- Microsoft 365 ( Excel, Onedrive, One Note, Outlook, Word, Teams, Powerpoint )
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
05.2023 - Current
Lockbox Processor
PNC Treasury Bank
03.2022 - 05.2023
Auto Claims Processor
State Farm Insurance Inc
12.2020 - 02.2022
Business Administration
Georgia State University
High School Diploma -
Fayette County High School
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