Ericka Robinson
Dallas,TX
Summary
Results-driven professional with a strong background in customer service and education. Skilled in time management and administrative tasks, consistently delivering exceptional service and fostering positive relationships with clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Campbell Village Veterinary Clinic
Dallas, Texas
02.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided pet owners on vaccination schedules and preventive care to enhance pet health awareness.
- Provided accurate information about pet care and clinic services.
- Assisted clients with appointment scheduling and service inquiries.
- Coordinated communication between veterinarians and pet owners.
- Managed patient records using veterinary management software.
- Maintained cleanliness and organization of the reception area.
- Supported team members during busy periods to ensure smooth operations.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teacher
North Dallas Pre-K
Dallas, TX
01.2022 - 02.2023
- Created engaging lesson plans aligned with children's developmental stages to enhance learning engagement.
- Cultivated a nurturing environment that supported students' social and emotional growth.
- Executed classroom management strategies that fostered positive behavior and classroom harmony.
- Conducted assessments to monitor student progress and adapt instruction accordingly.
- Participated in professional development workshops to refine teaching practices.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Teacher
The Ark Child Care
Los Alamos, New Mexico
04.2020 - 12.2021
- Provided individualized instruction to meet the needs of all students.
- Organized educational activities facilitating hands-on learning opportunities.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Participated in professional development workshops to refine teaching practices.
- Supervised students throughout day, both in classroom and outside during breaks.
Beverage Server
Boese Bros
Los Alamos, New Mexico
05.2020 - 11.2021
- Prepared and served a variety of beverages to customers efficiently.
- Greeted customers and provided friendly service.
- Engaged with customers to enhance their dining experience through recommendations.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Stocked bar with beer, wine, liquor and other beverage items as needed.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Performed cash register transactions accurately and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new staff on beverage preparation and service standards.
- Greeted customers, answered questions, and recommended specials to increase profits.
Client Service Representative
LA Fitness Center
Los Alamos, New Mexico
05.2019 - 08.2020
- Assisted clients with membership inquiries and service requests.
- Processed new memberships and renewals efficiently.
- Educated members on fitness programs and facility amenities.
- Resolved member complaints through effective communication and problem-solving.
- Coordinated personal training sessions with clients and trainers.
- Maintained a clean and welcoming reception area for all visitors.
- Managed scheduling for classes and events at the fitness center.
- Maintained customer records in the database system.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Associate of Arts - Social Sciences Education
University Of New Mexico
Los Alamos, NM05-2019
Skills
- Customer relationship management
- Scheduling software
- Time management
- Empathy in service
- Hospitality and accommodation
- Stress management
- High-energy attitude
- Paperwork processing
- Data collection
- Typing proficiency
- Multi-task management
- Verbal and written communication
- Punctuality and reliability
- Complaint resolution
- Appointment scheduling
- Administrative tasks
- Customer support
Certification
First Aid - CPR
Affiliations
Volunteer - Dallas Animal Services (2023-Present)
References
References available upon request.
Timeline
Customer Service Representative
Campbell Village Veterinary Clinic
02.2023 - Current
Teacher
North Dallas Pre-K
01.2022 - 02.2023
Beverage Server
Boese Bros
05.2020 - 11.2021
Teacher
The Ark Child Care
04.2020 - 12.2021
Client Service Representative
LA Fitness Center
05.2019 - 08.2020
Associate of Arts - Social Sciences Education
University Of New Mexico