Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ericka Rodriguez

Discover Card
Paterson,NJ
4
years of professional experience

Remote professional with extensive experience in account management, customer service, and client relations. Skilled in virtual communication, problem solving , and cross-functional collaboration with a strong focus on delivering exceptional service and improving client satisfaction and retention

Work History

Account Manager

2 Years 9 Months
Discover Card | 10.2023 - 07.2026
  • Managed client accounts to ensure satisfaction and retention through consistent communication.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Developed tailored solutions to fulfill client needs, enhancing overall service delivery.
  • Collaborated with cross-functional teams to streamline account management processes.
  • Maintained accurate documentation of client interactions and account activities in CRM systems.

Account Manager

2 Years 9 Months
Capital One | 10.2023 - 07.2026
  • Trained new team members on account management best practices and tools.
  • Resolved complex client issues promptly, improving client trust and loyalty.
  • Conducted regular performance reviews of accounts, identifying opportunities for upselling services.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Care Team Associate

11 Months
Sedgwick | 11.2022 - 10.2023
  • Coordinated care plans to ensure timely and effective patient support
  • Facilitated communication between healthcare providers and patients
  • Managed patient information in electronic health record systems
  • Conducted assessments to identify patient needs and develop solutions
  • Managed FMLA claims processing, ensuring compliance with federal and state regulations.
  • Evaluated documentation for accuracy and completeness to facilitate timely claim approvals.
  • Developed training materials for staff on FMLA policies and procedures to enhance understanding.

Education

Bachelor of Science

William Paterson University of New Jersey | Wayne, NJ | 03.2025

Skills

Account management
Customer service
Teamwork and collaboration
Client relations
CRM System
Microsoft office suite ( Excel
Word
Outlook
Data Entry & Documentation
Time Management
Strong Written & Verbal Communication

Languages

Spanish
Full Professional

Timeline

Account Manager

Discover Card
10.2023 - 07.2026Read More

Account Manager

Capital One
10.2023 - 07.2026Read More

Care Team Associate

Sedgwick
11.2022 - 10.2023Read More

William Paterson University of New Jersey

Bachelor of Science
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Ericka Rodriguez