Ericka Thomas
Charlotte,NC
Summary
Dynamic and results-driven esthetics professional dedicated to advancing a career in the beauty industry. Strong customer service skills, effective communication, and exceptional organizational abilities are leveraged to create tailored plans that align with individual client goals. Committed to building a loyal client base by establishing personalized home care regimens that ensure optimal results and enhance overall client satisfaction. Passionate about fostering lasting relationships through attentive service and customized solutions in the esthetics field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Esthetician
Idolize Brows and Beauty
07.2025 - Current
- Specializing in Brow tinting, brow staining, henna brows, brow lamination, lash lifts and tints.
- Engage and educate clients throughout the day about lashes and services offered.
- Provide consistent and high-quality services to clients.
- Assist in general spa up-keep and cleaning, stocking inventory, answering phones booking appointment. responsible for upkeep of treatment room and assisting the team with the rest of the spa.
- Upsell products and additional services.
- Full body waxing and Facials
Master Esthetician
The Spa Biltmore
10.2024 - 07.2025
- Delivered advanced skincare treatments, ensuring client satisfaction and tailored experiences.
- Mentored junior estheticians, enhancing team skills and service quality.
- Implemented innovative facial techniques, improving treatment effectiveness and client retention.
- Conducted thorough skin analyses, recommending customized regimens for diverse skin types.
Licensed Esthetician
Spavia Day Spa
01.2024 - 10.2024
- Skincare and Beauty Treatment Responsibilities:
- Facials
- Microdermabrasion
- Chemical Peels
- Waxing
- Mineral Makeup
- Lash lifts and tints
- Brow laminations and tints
- Ensure cleanliness
- Maintain the treatment room clean, tidy, and stocked
- Set up and close the treatment rooms in preparation for guest treatments
- Helping FOH and BOH
- Educate and recommend treatments, membership, and retail products to guests
- Document guest profiles with treatment notes
- Adhere to handbook policies and standards
- Participate in recurring team meetings and training sessions
- Provide an exceptional guest experience with each visit
Esthetician
Spavisage
04.2021 - 10.2023
- Perform various facials and body treatments, including Diamon Glow (Skinmedica).
- 30, 60, and 75-minute facials, set up home regimens and recommendations for AM/PM home care
- Hydro-facials, back facials, chemical peels, Dermafile, Dermaplane
- Lash and brow tints, lash lifts, facial and body waxing
- Daily inventory
- Properly disinfect and sanitize
Lead Esthetician
Massage Green Spa
06.2020 - 04.2021
- Creating personalized facial treatment plans and goals which included customized facials, back facials, microdermabrasion, hydro-dermabrasion, and chemical peels.
- Suggested products for AM/PM home care routine and sold products
- Upsold CBD, collagen, and other enhancements suited to each treatment plan
Lead Esthetician
Spavia Day Spa
10.2018 - 03.2020
- Oversee and manage the Esthetics Department
- Achieve all Esthetics and Retail Sales Goals as outlined by Spa Management
- Coordinate marketing for skin care promotional services and products
- Train, monitor, and coach Estheticians and sales associates on Esthetics business and sales specifics.
- Monitor inventory of professional and retail products, as well as supply usage
- Provide excellent service to members and guests through top-level services
- Maintained a 40-plus hour workweek at the spa, including weekends
- Participate in training programs, conferences, and other opportunities for professional growth
- Assist in planning events
- Meet monthly with the Spa Manager and/or Owner
- Conduct biweekly meetings with Esthetician staff
- Maintain communication with the Esthetics team to review the previous month’s performance highlights and plan for the upcoming month
- Perform quarterly evaluations of Licensed Estheticians
- Social Media Marketing Responsibilities included post-marketing content a minimum of 3-4 times across all social media platforms
Wax Specialist
European Wax Center
09.2017 - 01.2018
- Specialized a four-step process to achieve efficient and silky smooth results.
- Created a treatment plan for the importance of home care and consistency.
- Sold retail products, before and after a waxing session
Esthetician
Bel Corpo Medical Spa
11.2015 - 08.2017
- Specialized in body contouring using lip-cavitation on the body with radio frequency and vacuum therapy to further slim, sculpt, and tighten
- Cellulite treatments, boosting cellular activity and elasticity
- Fire and Ice treatment, lime and ginger salt glow, crystal enhancements
- LED and red light therapies
- Collagen mask and eye treatments, enzyme facials infused with aromatherapy if no contraindications
- Exotic body wraps, masks, and scrubs using natural thermogenesis
- Performed specialized facials for special needs such as collagen boosters (ISCLINICAL)
Medical Esthetician
Beautiful Image LLC
02.2012 - 11.2015
- Specializing in microcurrent on the face and body
- Performed microcurrent facials
- Sold treatment packages
- Completed monthly inventory
- Scheduled appointments as well as daily reminder calls
- Sold retail products
Education
Licensed Esthetician - Aesthetics
Stanley Community College
Albemarle, NC12-2011
Skills
- Customer service 25 years
- Proven highest sales for upgrades and retail products
- Multitasking, organization, sanitization
- Experience in management, lead positions, and educating
Accomplishments
As I build relationship and trust with my clients continuing educating is something I take very serious and have done well over the state requirements to stay in the know as products and services change constantly. With 17 years in the esthetics industry and over 26 in customer service and hospitably industry I know what it take to lead manage and educate.
Certification
- Microneedling certification, 2018- present
- COVID-19 Barbicide Certification, 2020- present
- Micr/hydro-derm Certification, 2018- present
- Chemical Peel Certification, 2018- present
- REIKI Certification Levels 1 and 2, 2021- present
- Lash Lifts and Brow Lamination Certificate, 2022- present
- Cavi-lipo Certificate, 2013- present
- Hydrafacial with LED, 2023- present
Timeline
Esthetician
Idolize Brows and Beauty
07.2025 - Current
Master Esthetician
The Spa Biltmore
10.2024 - 07.2025
Licensed Esthetician
Spavia Day Spa
01.2024 - 10.2024
Esthetician
Spavisage
04.2021 - 10.2023
Lead Esthetician
Massage Green Spa
06.2020 - 04.2021
Lead Esthetician
Spavia Day Spa
10.2018 - 03.2020
Wax Specialist
European Wax Center
09.2017 - 01.2018
Esthetician
Bel Corpo Medical Spa
11.2015 - 08.2017
Medical Esthetician
Beautiful Image LLC
02.2012 - 11.2015
Licensed Esthetician - Aesthetics
Stanley Community College