Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Yesenia Ortiz

Orlando,FL

Summary

Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Esthetician

Body Rituals Med Spa
05.2016 - Current
  • Analyzed skin condition and make appropriate product recommendations.
  • Performed body treatments, including waxing.
  • Recommended retail products for clients at home usage.
  • Advised clients on proper home care regimens.

Front Desk Concierge

5th Avenue
05.2024 - 04.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Coordinated reservations and handled inquiries, enhancing customer satisfaction through effective communication.
  • Oversaw concierge services, providing personalized recommendations for dining and entertainment options.
  • Developed efficient workflows for team collaboration, improving service delivery and response times.
  • Implemented feedback mechanisms to continuously enhance guest services and address concerns promptly.

Property Manager

StoreRight Self Storage
07.2019 - 07.2021
  • Overseeing operations in a facility that offers storage space rentals. Customer service and positive and welcoming experience to all customers. Provide solutions to customers and selling product service.

File Clerk

Vernis and Bowling of Broward
03.2013 - 10.2015
  • Implemented improvements to file systems and procedures.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Supervisor

Johnny Rockets- Restaurant
07.2011 - 10.2014
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Clerk Specialist II

Broward County Court House
06.2005 - 06.2008
  • Responsible to file with accuracy all lawsuits within jurisdiction of the Court.
  • Clocking in documents and verifying information.
  • Prepare and distribute and verifying information.
  • Handle large sums of cash, checks, and other payments.
  • Perform moderate accounting duties wick include daily balances, reports and records of funds deposited.
  • Respond to various inquires from the general public, legal community, interacting agencies, and personnel from all operations within the clerk's office orally and in writing.
  • Customer contact direct and indirect.
  • Operate computer terminal to enter, update and verify information to the docket and/or case file.

Education

Certificate - Medical Billing And Coding

UMA
Tampa, FL
2009

Certificate - Medical Secretary With Billing And Coding

MBTI Junior College
San Juan, PR
06.2000

Certificate - Full Skin Care Specialist/Massage Therapist

AVEDA INSTITUTE
Davie, FL
06.2016

GED - High School

El Centro de Examenes
1997

Skills

  • CLERK (5 years)
  • FILING (2 years)
  • MICROSOFT OFFICE (2 years)
  • MS OFFICE (2 years)
  • MS EXCEL
  • 50 WPM (10 years)
  • Facials, microdermabrasion, body sculpting, lymphatic drainage massage, waxing
  • Customer Service

Certification

Wood Sculpting certification

Brazilian Lymphatic Massage certification

Ice Sculpting certification

Languages

Spanish
Native or Bilingual

Additional Information

  • SKILLS
  • SCRA Searches, Microsoft Office
  • Adobe Acrobat, Pro, Word Perfect
  • Circuit Courts online filing
  • Type 50 WPM
  • E-filing documents to Pro Vest and Clerk Courts
  • Drafting & Filing Pleadings Answers, Motions and Orders

Timeline

Front Desk Concierge

5th Avenue
05.2024 - 04.2025

Property Manager

StoreRight Self Storage
07.2019 - 07.2021

Esthetician

Body Rituals Med Spa
05.2016 - Current

File Clerk

Vernis and Bowling of Broward
03.2013 - 10.2015

Supervisor

Johnny Rockets- Restaurant
07.2011 - 10.2014

Clerk Specialist II

Broward County Court House
06.2005 - 06.2008

Certificate - Medical Billing And Coding

UMA

Certificate - Medical Secretary With Billing And Coding

MBTI Junior College

Certificate - Full Skin Care Specialist/Massage Therapist

AVEDA INSTITUTE

GED - High School

El Centro de Examenes

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