Ericka Tucker
Fulton,GA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in roles with high-volume customer demands.
Overview
33
33
years of professional experience
Work History
Scanner
Fed Ex Ground
12.2023 - 04.2025
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Assisted in organizing and stocking products in warehouse.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained up-to-date knowledge of scanning technology trends, recommending upgrades to improve efficiency.
Customer Care Coordinator
Ernst And Young
12.2007 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Coached staff on exemplary customer service to build customer loyalty and retention.
- Directed all inbound calls in phone queues to improve call flow
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Provided detailed monthly departmental reports and updates to senior management.
- Provided excellent services for customers by following up on issue.
Loan Officer
Trinity Park Mortgage
02.2001 - 11.2007
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Performed daily maintenance of loan applicant database.
- Assisted senior-level credit officers with complex loan applications.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Researched insurance information and flood certificates.
- Loaded consumer loan applications into different software programs.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Assembly Line Worker
Simens Energy And Automation
06.1997 - 01.2001
- Positioned and aligned components to complete accurate assembly work.
- Inspected and tested final products to verify conformance to established tolerances.
- Set and verified parts clearances to prevent jams or wasted materials.
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Properly stored hazardous materials to avoid injuries or contamination.
- Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
- Inspected finished parts and components for quality assurance and to uncover any final issues.
Hairstylist's Assistant
Studio One Salon
09.1992 - 04.1997
- Sanitized workstations and salon equipment to reduce chance of infection.
- Cut and styled natural, artificial, colored or textured hair.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Colored, cut and installed extensions according to client reference photos and desired outcome.
- Responded to inquiries by phone, email and in person and scheduled over 100 appointments daily.
- Handled cash and credit card payments daily with accuracy.
- Scheduled appointments for customers using software.
Education
Some College (No Degree) - Cosmetology Education
Metropolitain Cosmetology School
Stone Mountain, GAHigh School Diploma -
Alonzo A Crim High School
ATLANTA, GA06.1992
Skills
- Customer service excellence
- Documentation abilities
- Payment processing
- Quality assurance
- Microsoft Office expertise
- High-energy attitude
- Customer relations
- Stockroom procedures
Timeline
Scanner
Fed Ex Ground
12.2023 - 04.2025
Customer Care Coordinator
Ernst And Young
12.2007 - 12.2019
Loan Officer
Trinity Park Mortgage
02.2001 - 11.2007
Assembly Line Worker
Simens Energy And Automation
06.1997 - 01.2001
Hairstylist's Assistant
Studio One Salon
09.1992 - 04.1997
Some College (No Degree) - Cosmetology Education
Metropolitain Cosmetology School
High School Diploma -
Alonzo A Crim High School
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