Jeniece Velazquez
Hillside,IL
Summary
Customer service specialist with excellent, face to face and via phone experiences. Expand more of my knowledge and skills that will allow me to move forward with my career.
Overview
3
3
years of professional experience
Work History
Cashier/Scanner
Al Piemonte Buick Gmc
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Scan all dealership documents (deal bags, accounting, parts & service invoices)
- Organize all documents
- File documents & car keys
- Office organization
- Catalog documents into the system
- Front desk
- Face to face customer service and via phone
- Obtain and count down payment fro a car transaction
- Coordinate outgoing mail/shipments
- Cash managment
Sales Associate
Ross Dress for Less
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Help loss and prevention
- Cash office
- Fitting room
- Restock
- Cash management
- Cash balancing
Cashier/ Phone Support
Robertos Ristorante
10.2023 - 03.2024
- Greeted customers entering restaurant and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions
- Take orders through phone with great attention to detail
- Restock front restaurant
- Handle customer complaints as appropriate
- Assemble and prepare food orders
- Clean/disinfect work areas
Education
High School Diploma -
Proviso West High School
Hillside, IL06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Refunds and exchanges
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- Team Leadership
- Training and mentoring
- Bilingual
- English
- 45 WPM
- Word
- English
Timeline
Cashier/Scanner
Al Piemonte Buick Gmc
03.2024 - Current
Cashier/ Phone Support
Robertos Ristorante
10.2023 - 03.2024
Sales Associate
Ross Dress for Less
01.2022 - Current
High School Diploma -
Proviso West High School
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