Ericka Walter
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Coaches' Assistant
Huntsville Skating School And Training Academy
08.2021 - Current
- Greet guests in with friendliness and professionalism.
- Assist manager in all aspects of business operations.
- Assist skaters in the check-in process and provide rental skates to each participant.
- Lead group warm-ups to prepare skaters for class and help skaters practice elements off-ice.
- Assist coaches throughout each group lesson.
- Provide personalized help to skaters who may be struggling.
- Collect rental skates at the conclusion of each class, sanitizing and organizing skates.
- Assist with monthly "testing" to determine which skaters are eligible to move up to a higher level class.
Student Worker/Receptionist Assistant
Decatur High School
09.2022 - 05.2023
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Addressed and resolved customer complaints.
- Answered phones and directed questions and concerns to the proper department.
- Utilized the external intercom system to speak with guests seeking entrance to the building, taking safety precautions when unlocking doors for entry.
- Assisted principles in retrieving students for disciplinary conferencing, maintaining utmost discretion.
Student Teller
Redstone Federal Credit Union- Decatur High School
06.2022 - 05.2023
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for members.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Attended semi-annual training courses to ensure utmost discretion working with confidential information.
Hostess
Simp McGhee's
06.2022 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Decatur High School
Decatur, AL05.2023
Skills
- Business Correspondence
- Education Administration
- Troubleshooting and Assistance
- Recordkeeping and Confidentiality
- Customer Service
- Customer Inquiries
- Office Management
- Verbal and Written Communication
- Guest Relations
- Seating Assignment Preparation
- Dining Room Monitoring
Timeline
Student Worker/Receptionist Assistant
Decatur High School
09.2022 - 05.2023
Student Teller
Redstone Federal Credit Union- Decatur High School
06.2022 - 05.2023
Hostess
Simp McGhee's
06.2022 - 09.2022
Coaches' Assistant
Huntsville Skating School And Training Academy
08.2021 - Current
High School Diploma -
Decatur High School
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