Ericka Williams
Miami,Florida
Summary
Dynamic professional with a proven track record in customer service and safety management, notably at Spirit Airlines Inc. Excelled in roles requiring exceptional multitasking and tech-savviness. Demonstrated expertise in Microsoft Office and a commitment to passenger assistance, ensuring a seamless, secure, and positive experience for all.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
Dania Beach, FL
05.2022 - Current
- Safety: Perform safety checks before takeoff, demonstrate safety equipment, and assist passengers during emergencies
- Customer service: Greet passengers, help them find their seats, and provide excellent service throughout the flight
- Food and drink: Prepare and serve meals, snacks, and beverages
- Cabin management: Monitor the cabin, ensure it's secure, and help with cleanliness
- Passenger needs: Assist passengers with special needs and deal with disruptive passengers
- Reporting: Prepare and submit reports on flight incidents
Customer Service Representative for Wellcare
Teleperformance USA
North Lauderdale, FL
04.2021 - 05.2022
- assist the broker with the member policy number
- provider lookup for the broker
- assist them with their login into their broker portal
Hospital Unit Secretary
Jackson Memorial Hospital
Miami, FL
01.2005 - 12.2021
- Scheduled all medical appointment and transportation for the patient
- Scanned and imported medical records, department incident reports and nursing documents
- Maintained unit supply inventors by checking stocks to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of suppliers
- Responded to intercom requests, obtaining needed services from registered nurses and physicians
Front Desk Agent/Clerical Assistant
Wyndham Miami Beach Resort
Miami Beach
01.2004 - 12.2005
- Registered new guests, recorded information and inputted data into internal system, updated room capacities and vacancies
- Assisted in pre-registration and blocking of rooms for reservations
- Coordinated room status updates with the housekeeping department by notifying them of all/late check outs, all check-ins, and special requests
- Coordinated requests for maintenance and repairs
- Processed guest check-outs
- Performed cashier-related functions: posted charges to guest accounts; invoice settlement; and currency exchange
Office Manager/Clerical Assistant
A Betta Bail Bonds
Miami, FL
01.1999 - 12.2004
- Interacted with clients via interface or by telephone on a daily basis
- Made appointments and communicated with clients regarding their court appearance dates
- Answered and managed incoming and outgoing calls while clients also recording accurate messages
- Responsible for large amounts of money and credit card transactions each day
- Obtained signatures for financial documents and internal and external invoices
- Bookkeeping and managed office supplies
Cashier
Publix Supermarket
Aventura, FL
01.1998 - 12.1998
- Responsible for receiving payments and issuing receipts
- Scanning
- Engaging customers
Education
General Study -
Miami Northwestern Senior High
Miami, fl01.1996
Skills
- Proficient in Microsoft office
- Web and tech savvy
- Cash handling skills
- Great Multi-tasked
- Flight safety
- Passenger assistance
Certification
Lead Team Supervisor, Flight Attendant
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2022 - Current
Customer Service Representative for Wellcare
Teleperformance USA
04.2021 - 05.2022
Hospital Unit Secretary
Jackson Memorial Hospital
01.2005 - 12.2021
Front Desk Agent/Clerical Assistant
Wyndham Miami Beach Resort
01.2004 - 12.2005
Office Manager/Clerical Assistant
A Betta Bail Bonds
01.1999 - 12.2004
Cashier
Publix Supermarket
01.1998 - 12.1998
General Study -
Miami Northwestern Senior High
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