Ericka Williams
Miami,FL
Summary
Dynamic manager with a proven track record at Walgreens Boots Alliance, excelling in team leadership and operational efficiency. Skilled in staff training and complex problem-solving, I enhanced customer satisfaction and streamlined processes, achieving significant improvements in service quality and team performance. Committed to fostering a productive work environment and driving results.
Overview
15
15
years of professional experience
Work History
Manager
Walgreens Boots Alliance
Miami, FL
11.2021 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs for staff, improving service quality and team performance.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Managed vendor relationships, negotiating contracts to optimize supply chain performance.
- Oversaw compliance with company policies, ensuring adherence to regulatory standards in all operations.
- Spearheaded initiatives to improve customer satisfaction scores through enhanced service protocols.
- Conducted regular performance evaluations, providing feedback and coaching to team members for growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Barbara Montford M.D P.A
Office Manager/ Medical Assistant
Miami, FL
02.2019 - 04.2021
- Conducted comprehensive patient assessments to inform treatment plans and improve patient outcomes.
- Collaborated with healthcare teams to develop and implement care strategies for diverse patient populations.
- Educated patients on disease prevention and management, enhancing health literacy and adherence to treatment plans.
- Streamlined office workflows by integrating electronic medical record systems, improving data accuracy and accessibility.
Frond End Manager
Dds Discount
Miami
01.2018 - 02.2019
- Oversaw daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented visual merchandising strategies to improve store presentation and drive sales performance.
- Analyzed sales data to identify trends and inform restocking decisions, optimizing inventory turnover.
Cashier
Popeyes® Louisana Kitchen
Miami, FL
01.2015 - 02.2017
- Educated new employees on cash handling procedures and customer engagement techniques.
- Implemented best practices for food safety and hygiene standards in daily operations.
- Monitored inventory levels of supplies, ensuring timely restocking to meet demand.
- Enhanced customer experience by offering upsell opportunities based on preferences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
McDonald's
Miami
08.2011 - 07.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the front counter and dining area.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth service during peak hours.
Education
Associate of Science - Medical Assistant
Fcc College
Hialeah, FL08-2019
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Timeline
Manager
Walgreens Boots Alliance
11.2021 - Current
Barbara Montford M.D P.A
Office Manager/ Medical Assistant
02.2019 - 04.2021
Frond End Manager
Dds Discount
01.2018 - 02.2019
Cashier
Popeyes® Louisana Kitchen
01.2015 - 02.2017
Cashier
McDonald's
08.2011 - 07.2014
Associate of Science - Medical Assistant
Fcc College