Ericka L Harris
Digital Product Management
Houston,TX
Summary
Strategic-thinking Product Management Professional with 19+ years in Product Management and software development. Innovative and driven with strong technical know-how, natural leadership talent and analytical problem-solving expertise. Experience steering visions and enhancing storylines. History of surpassing objectives and bringing about dramatic results to propel companies into the future and improve market position with innovative approaches. In-depth understanding of emerging technologies and their commercial applications.
Overview
18
18
years of professional experience
7
7
Certification
Work History
Sr Director Product Management
Apex Systems (Fetch By Dodo)
Remote, TX
03.2022 - Current
- Communicating strategy among development teams and stakeholders, inspiring product vision and aligning with company strategy
- Portfolio included suite of products leveraging cloud-based solution and mobile application to manage data , quotes, (customer & order history, submit claims, upload medical documents, and claims reimbursement (B2B/B2C)
- Optimized product development lifecycle through core agile principles of collaboration, prioritization, team accountability and visibility
- Developed and maintain strategic roadmaps for 3 products (web & mobile) to effectively track and plan short-term (1yr) mid, and long-term (3-5 yrs.) objectives for resourcing and planning
- Conducted performance reviews to discuss accomplishment, challenges/issue and empower them to identify solution
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
Sr Digital Product Manager
WestRock
Remote, Texas
09.2017 - 04.2022
- Managed client relationships (3rd party vendors) supporting WRK creative team and developers to maintain cohesive design and experience throughout product, providing expertise and mentorship
- Developed and implemented eCommerce Playbook that defined roles responsibilities, research & development cadence, artifacts and POC for new initiatives
- Built, leveraged, and strengthened new relationship by conducting site visits and weekly follow ups with customers and stakeholders
- Delivered suite of products leveraging cloud-based solution and mobile application to manage data (customer & order history) from 167 systems (8 divisions) to create unique customer experiences for eCommerce, Reporting, SCM Track/Trace, Control Tower, Self-Service Custom Design tools, and Distributor Order Entry/History Portal (B2B/B2C)
- Prioritized and planned Portfolio backlog to ensure strategic goals were aligned with roadmap and release calendar
- Negotiated, reviewed, and approved project proposals, contracts, and agreements (SOWs)
- Trailblazer digital portal(B2B) to enable first customized international experience supporting 42 foreign languages
- Facilitated strategic meetings (reoccurring) portfolio & program status meetings including, executive leadership review, program status updates, internal team status updates
- Facilitated kick off & working sessions with customers obtaining feedback, and decisions on which feedback items should become part of prioritized backlog.
- Evangelist for eCommerce Portfolio conducting tech talks, IT jumpstart, and roadshows to educate potential business partners and stakeholder of product capability and benefits
- Championed macro view approach to developing products, focusing on multi-disciplinary brainstorming and inter-team meetings to eliminate redundancies and dependencies.
- Advocated for customer experience improvements to drive wider user adoption within Paper & Packaging industry.
- Facilitated discovery workshops utilizing design thinking to develop exceptional customer experiences.
- Collaborated with UX (User Experience) team to incorporate customer feedback into future patches and iterations.
- Participated in triaging production bugs and malfunctions, adjusting development milestones and release schedules accordingly.
- Served as intermediary between product development and research departments, filtering feedback to prioritize maximally important data points.
Director Product Management
Applied Systems
Remote, Georgia
07.2016 - 09.2017
- Developed and maintain portfolio roadmaps to effectively track and plan short term (1yr) mid, and long term (3-5 yrs.) objectives for resourcing and planning.
- Overseeing team of 19 Product Owners and 4 UX designers developing, and supports global applications for insurance brokers, agents, carrier partners, and 3rd party integrations
- Optimized product development lifecycle through core agile principles of collaboration, prioritization, team accountability and visibility
- Recruited and coached and mentored product team to foster ownership of their roles and contributions to team
- Conducted quarterly performance reviews to discuss accomplishment, challenges/issue and empower them to identify solution would implement to resolve them
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
Product Lead (Agile Coach)
Verizon Telematics
Hybrid, GA
04.2015 - 06.2016
- Product Lead delivered $250 million-dollar market cap multi-tiered subscription based connected car offering (web and mobile app)
- Delivered $250 million-dollar market cap multi-tiered subscription based connected car offering (web and mobile app) to manage data (customer & order history) roadside assistance, hands free mobile, vehicle performance and maintenance, driving history)
- Delivered Machine/cognitive learning from device with ability to analyze data and provide driving tips, driver scorecards, and insurance discounts base on driving behavior
- Managed Relationships with internal and external business sponsors to gather and document business, functional and system requirements for development of Aftermarket Telematics Device called Hum by Verizon and In-Drive.
- Applied customer-first strategy to product development and marketing materials.
- Championed macro view approach to developing products, focusing on multi-disciplinary brainstorming and inter-team meetings to eliminate redundancies and dependencies.
Product Manager (LBSA)
AMERICAN EXPRESS TECHNOLOGIES
Remote, GA
11.2004 - 04.2015
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Delivered regulatory $3M compliance product and guided fifteen (98 resources) geographically dispersed teams; to deliver full functionality on schedule, meeting federal guidelines
- Established Engagement & Development Process to support 530 individual development effort consolidation into Visioning Team Structure to support Agile Strategy ensure development efforts were aligned Business & IT objectives
- Led GCS Agile Adoption Strategy for 16-million-dollar portfolio, defining and implementing portfolio migration from waterfall to Scrum and Kanban agile processes
- Mentored and coached 245+ resources and business partners on agile principles and practices.
Education
Some College (No Degree) - Business Information Systems
Broward College
Fort Lauderdale, FL05-2024
Skills
- Leadership
- Product Strategy
- Product Expansion
- Agile Development
- A/B Testing and Experimentation
- Competitive Analyses
- Research and trend analysis
- Agile frameworks
- Stakeholder relationship management
- Story planning
- Product Demonstration
Certification
AAIM Certified Product Manager (CPM) SAFe Program Consultant (SPC3) Certified Scrum Master (CSM), Scrum Certified Product Owner (CPO &CSPO), Scrum Certified Developer (SDC) Scrum Certified Trainer (SCT), & SAFe Agilest (SA)
Timeline
Sr Director Product Management
Apex Systems (Fetch By Dodo)
03.2022 - Current
Sr Digital Product Manager
WestRock
09.2017 - 04.2022
Director Product Management
Applied Systems
07.2016 - 09.2017
Product Lead (Agile Coach)
Verizon Telematics
04.2015 - 06.2016
Product Manager (LBSA)
AMERICAN EXPRESS TECHNOLOGIES
11.2004 - 04.2015
Some College (No Degree) - Business Information Systems
Broward College
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