Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Ericka L. Henderson

Phoenix,AZ
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven with over 25 years experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

FC Lifecycle and Photos

Choice Hotels
04.2023 - Current
  • Contracted through Impact Technology ( since April 24, 2023) to work with FC lifecycle and Photos on asset migration between multiple databases including Oracle, Radisson ICE and Choice Central/Now to support Radisson Hotels Migration.
  • Responsibilities also included updating negotiated rates in the system, creating company profiles, and updating excel based trackers.

Marketing Coordinator

Clear One Advantage
02.2020 - 10.2022
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Developed and tracked performance indicators to measure results of marketing campaigns.
  • Organized logistics for marketing and proposal strategy meetings.
  • Tracked and reported on marketing campaign responses.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Senior Credit Collections Analyst

One Main Financial
05.2016 - 01.2019
  • Prepared and submitted legal documents to initiate court proceedings.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Analyzed customer financial records to determine appropriate payment plan.

Healthcare Customer Service Representative

Apria
11.2015 - 05.2016
  • Developed and implemented customer service policies and procedures.
  • Built and maintained positive working relationships with patients and staff.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Entered patient demographic and insurance data into electronic medical record system.

Insurance Specialist/Contractor Specialist

QBE Lender Mortgage
07.2014 - 10.2015
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Education

Esthetician Certification - Esthetician

The Studio Academy of Beauty, Tolleson, AZ
04.2019

Medical Billing And Coding- Certificate -

U.S. Career Institute, Tempe, AZ
05.2006

Sociology Studies -

Chaffey College, Rancho Cucamonga, CA
06.1996

High School Diploma -

San Andreas High School, Highland, CA
06.1991

Skills

  • Promotions and Marketing Strategies
  • 20 Sr and Legal Collection
  • 25 Customer Service Representative
  • Sales Expertise
  • Leadership
  • Microsoft Office
  • Operations Management
  • Pricing Analysis
  • Credit Verification
  • Loan Processing
  • Mortgage Loan Closing
  • Processing Loan Applications
  • Regulatory Compliance
  • FHA Loan Process
  • Spreadsheet Tracking
  • Insurance Negotiation

Certification

Certified Marketing Trainer & Contractor 2005

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

FC Lifecycle and Photos - Choice Hotels
04.2023 - Current
Marketing Coordinator - Clear One Advantage
02.2020 - 10.2022
Senior Credit Collections Analyst - One Main Financial
05.2016 - 01.2019
Healthcare Customer Service Representative - Apria
11.2015 - 05.2016
Insurance Specialist/Contractor Specialist - QBE Lender Mortgage
07.2014 - 10.2015
The Studio Academy of Beauty - Esthetician Certification , Esthetician
U.S. Career Institute - Medical Billing And Coding- Certificate,
Chaffey College - Sociology Studies,
San Andreas High School - High School Diploma,
Ericka L. Henderson