Ericka Nakay Rada Ibarra
Greenville,SC
Summary
Versatile professional with experience at BAN ECUADOR, adept in legal document drafting and managing high-stress customer service scenarios. Demonstrates critical thinking and active listening, excelling in resolving complex cases and customer complaints, enhancing client satisfaction and loyalty. Skilled in data entry and fostering collaborative relationships, achieving efficient dispute resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
JG. PLUMBING SERVICES LLC.
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ABOGADA
BAN ECUADOR
03.2022 - 05.2023
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Developed strategies to resolve cases in client's best interest.
- Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
Education
M.D. - ABOGADA
UNIVERSIDAD CATOLICA ANDRES BELLO
CARACAS VENEZUELA08-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
JG. PLUMBING SERVICES LLC.
07.2024 - Current
ABOGADA
BAN ECUADOR
03.2022 - 05.2023
M.D. - ABOGADA
UNIVERSIDAD CATOLICA ANDRES BELLO
Similar Profiles
Jacinto GonzalezJacinto Gonzalez
General Manager at JG Industrial Services LlcGeneral Manager at JG Industrial Services Llc
Ethan DiesEthan Dies
Plumbing Apprentice at Stanley Plumbing Services LlcPlumbing Apprentice at Stanley Plumbing Services Llc
SanjaiGandhi KittuSanjaiGandhi Kittu
Tile Layer Assistant at Albayyinah electrical and plumbing services LLCTile Layer Assistant at Albayyinah electrical and plumbing services LLC