Erickson A Mejia Frias
Bronx
Summary
Experienced professional with a background in customer service and operational management, demonstrating effective conflict resolution and problem-solving skills. Successfully mentored team members to enhance accountability and performance, while managing scheduling to align with operational demands. Maintained high levels of customer satisfaction through proactive communication and addressing client needs promptly. Demonstrated ability to handle cash management and payment collection, ensuring accuracy and efficiency in all transactions.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Bronx
10.2023 - Current
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified financial needs of customers and presented appropriate product and service options.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Advised customers on bank products, services and financial planning options.
- Educated clients about various banking products available at the institution.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Verified customer's identification for check cashing services.
- Ensured compliance with banking regulations regarding check cashing procedures.
- Provided assistance with deposits, withdrawals, transfers, loan payments, check cashing.
- Processed customer deposits, withdrawals and check cashing transactions accurately and efficiently.
Assistant Manger
Centerpark Valet The Marriott
Manhattan
08.2022 - 10.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed regular car inventory counts to verify.
- Reported customer-oriented issues immediately to supervisor for swift assistance.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Supervised valet team to ensure efficient vehicle handling and customer service.
- Coordinated daily operations for seamless guest arrival and departure experiences.
- Managed scheduling and training for new valet staff to enhance performance.
Receptionist / Residential Supervisor
The Wright Fit
Manhattan
05.2018 - 06.2023
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Greet every customer that comes in.
- Greeted clients and visitors with professionalism and warmth.
- Managed multi-line phone system for efficient call routing.
- Scheduled appointments using online booking software effectively.
- Assisted clients in completing forms and paperwork accurately.
CSR
PLS CHECK CASHING PLACE
Bronx
01.2016 - 05.2018
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Detect fraudulent checks or money.
- Wire transfer money to another state.
- Assisted customers with check cashing and financial transactions.
- Managed customer inquiries and resolved issues promptly.
- Processed transactions using POS systems and cash management tools.
- Collaborated with team members to ensure smooth operations daily.
Education
Graphic Design
Alfred E Smith High School
333 E 151st St, Bronx, NY 10451Skills
- Overcoming Objections
- Multi-line phone talent
- Cash Management
- Demonstrating Technology
- Active Listening
- Learning Agility
- Multitasking
- Critical Thinking
- Operational management
- Conflict resolution
- Client communication
- Problem solving
- Decision making
- Customer service and satisfaction
- Money handling
Languages
Spanish
English
Timeline
Relationship Banker
Bank of America
10.2023 - Current
Assistant Manger
Centerpark Valet The Marriott
08.2022 - 10.2023
Receptionist / Residential Supervisor
The Wright Fit
05.2018 - 06.2023
CSR
PLS CHECK CASHING PLACE
01.2016 - 05.2018
Graphic Design
Alfred E Smith High School