ERICKSON POLANCO
Newark,NJ
Summary
Dynamic and resourceful Computer Support Technician with extensive experience in providing technical assistance and ensuring the seamless operation of technology systems within educational environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
COMPUTER SUPPORT TECHNICIAN
CITY OF BURLINGTON SCHOOLS
07.2023 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Serve as primary liaison for Technology Department’s student 1:1 laptop program, facilitating smooth communication and support channels for students.
- Manage submission process for insurance and repair claims, ensuring timely resolution and cost effective solutions for damaged devices.
- Conduct in-house repairs of devices, utilizing technical proficiency to diagnose and address issues efficiently.
- Take charge of supporting and maintaining all technology devices, including desktops, laptops, SMART boards, projectors, and HP laser printers, ensuring optimal functionality and performance.
- Provide valuable assistance on district-wide technology projects and initiatives, including desktop and laptop deployments, as well as hardware replacement projects, to enhance technological infrastructure and support educational objectives.
- Perform any additional duties assigned by Technology Coordinator to ensure efficient management of district’s network.
NETWORK FIELD ENGINEER
THATCH COMPUTER CONSULTING
09.2022 - 07.2023
- Proven ability to troubleshoot equipment errors and malfunctions to include monitors, printers, CPUs, digital senders, switch views, AP, computer mice, CAT 5, CAT 6, servers, and fiber optic cables and assists employees with day-to- day problems.
- Configured and maintained CISCO/ MERAKI networking hardware.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Traveled daily to different sites to complete tasks and performed basic proactive and supported maintenance to network devices including routers and switches.
LEADER
BANANA REPUBLIC FACTORY STORE
03.2022 - 09.2022
- Supervised team of 15 staff members and enforce compliance with all policies and procedures
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
COORDINATOR
MARSHALLS & HOMEGOODS SUPERSTORE
03.2020 - 03.2022
- Develop and maintain strong working relationships to create an environment of inclusivity and accountability
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collaborated with senior management on multiple functions, increasing customer survey submissions from -15% to 5%.
IT HELP DESK INTERN
AMBER TRUCKING LLC
09.2018 - 03.2020
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
Education
Bachelor of Science - Cybersecurity And Information Assurance
WESTERN GOVERNOR UNIVERSITY
Salt Lake City, UT08.2024
High School Diploma -
ESSEX COUNTY VOCATIONAL TECHNICAL SCHOOL
Newark, NJ01.2018
Skills
- Technical Infrastructure Upgrades
- Hardware Repair
- Network Troubleshooting and device monitoring
- Helpdesk administration
- Bilingual in English and Spanish
- Network and A Certified
Timeline
COMPUTER SUPPORT TECHNICIAN
CITY OF BURLINGTON SCHOOLS
07.2023 - Current
NETWORK FIELD ENGINEER
THATCH COMPUTER CONSULTING
09.2022 - 07.2023
LEADER
BANANA REPUBLIC FACTORY STORE
03.2022 - 09.2022
COORDINATOR
MARSHALLS & HOMEGOODS SUPERSTORE
03.2020 - 03.2022
IT HELP DESK INTERN
AMBER TRUCKING LLC
09.2018 - 03.2020
Bachelor of Science - Cybersecurity And Information Assurance
WESTERN GOVERNOR UNIVERSITY
High School Diploma -
ESSEX COUNTY VOCATIONAL TECHNICAL SCHOOL
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