Summary
Work History
Education
Skills
Technology
Activities
Timeline
Generic

Eric Duggan

Chelmsford,MA

Summary

Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.

Work History

Senior Content Developer

Smith and Nephew
03.2019 - 06.2022
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Designed course materials and supported implementation.
  • Planned and monitored implementation of technology-based and live learning programs.
  • Applied current editing and photography tools to tell great stories.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Senior Training Instructor

Smith and Nephew
03.2018 - 03.2019
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

Global Marketing Manager

Smith and Nephew
03.2016 - 03.2018
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Collaborated with C suite, product designers, manufacturing and global partners to complete launch within timeline limitations and budget constraints.

Territory Manager

DJD Medical, Inc
01.2013 - 03.2016
  • Exceeded sales goals for all represented product lines in a highly competitive surgical device market.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

Field Marketing Specialist

DJD Medical, Inc
11.2011 - 01.2013
  • Helped representatives to understand the sales process and assisted sales force to finalize deals beneficial to the customer.

Education

Master of Education - Counseling Psychology

Boston College
Chestnut Hill, MA

Bachelor of Arts - Psychology

Saint Anselm College
Manchester, NH

Skills

  • Global Product Launch
  • Net Present Value Determination
  • Global Production Needs Analysis
  • Data Analysis
  • Data Driven Strategies
  • Global Product Messaging Development
  • Instructional Design
  • LMS Management
  • Assessment Strategies
  • Metric/ KPI Measurement
  • Strategic Content Planning

Technology

  • Learning Content Creation: Articulate Storyline, Articulate Rise, WalkMe
  • Learning Management System: Scrimmage, SABA
  • Editing Software: Snagit, Adobe
  • Customer Relationship Management: Salesforce

Activities

Assisted with establishment of "Mental Health First Aider" platform in the United States

  • Provide "appropriate" support level for those in "need"
  • Provide co-workers with reputable mental health resources
  • Helped to "normalize" mental health issues for affected individuals
  • Provided support to those with partners/family members struggling with mental health issues

Timeline

Senior Content Developer

Smith and Nephew
03.2019 - 06.2022

Senior Training Instructor

Smith and Nephew
03.2018 - 03.2019

Global Marketing Manager

Smith and Nephew
03.2016 - 03.2018

Territory Manager

DJD Medical, Inc
01.2013 - 03.2016

Field Marketing Specialist

DJD Medical, Inc
11.2011 - 01.2013

Master of Education - Counseling Psychology

Boston College

Bachelor of Arts - Psychology

Saint Anselm College

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