Eric S. Criscillis
Maryville,TN
Summary
Offering 25 years leadership experience in Branch Management, Bank Operations, Collections & Servicing, Security, Public Relations, Marketing, Military, and World-Class Athletics. Provide outstanding leadership, mentoring, team-building, coaching, and training skills for a diverse workforce. Demonstrates high-level customer service and public relations skills; utilizing excellent ability to communicate clearly with all levels of the public, media, and government.
Overview
37
37
years of professional experience
Work History
District Collection Specialist
OneMain Financial
Alcoa, TN
04.2020 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Branch Manager
OneMain Financial Inc.
Jacksboro, TN
03.2017 - 04.2020
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Evaluated loan applications against outline specifications to approve, reject or recommend adjustments files.
- Engaged employees in business processes with positive motivational techniques.
- Recommended loan approvals and denials based on customer loan application reviews.
- Assessed employee performance and developed improvement plans.
- Protected company assets with strategic risk management approaches.
- Received superior customer service satisfaction scores for 6 consecutive quarters.
- Led team of 4 staff.
- Wrote reports detailing branch activities.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Financial Counselor
Apex Bank
Knoxville, TN
08.2013 - 03.2017
- Commercial Servicing Consistently maintain high levels of customer service, productivity, staff motivation, and team building fundamentals.
- As the Commercial Servicing Manager, I have the responsibility of maintaining accounts that are currently delinquent 5-180 days past due.
- Responsible for knowing what type of loan that are servicing and guidelines as outlined in the Standard Operational Procedures Manual as well as both State and Federal regulations.
- Interact in a manner with Managers that have allowed the opportunity to expand my knowledge in all aspects of call center operations.
- Service 1st mortgages, 2nd mortgages, manufactured home loans, HELOC, credit cards, auto loans, and checking accounts.
- Adhered to all rules and regulations according to the FDCPA (Fair Debt Collections Practices Act) with no formal complaints filed.
- Provide levels of customer service effective for ensuring total customer satisfaction, loyalty, and repeat business.
Collections Representative
First Tennessee Bank
Knoxville, TN
02.2009 - 07.2013
- Responsible for the daily monitoring for and account base of approximately 1200-1500.
- Maintained and average of less than 2% delinquency by utilizing strong customer service, problem resolution skills to resolve delinquent accounts in a timely matter with minimal adverse actions.
- Due to outstanding job performance and proven ability to manage increased responsibility was called upon numerous times to assist team members obtain monthly goals as set forth by supervisors.
- Adhered to all rules and regulations according to the FDCPA (Fair Debt Collections Practices Act) with no formal complaints filed.
Supervisory Transportation Security Officer
Department Of Homeland Security
Nashville, TN
11.2003 - 03.2006
- With an impressive record of experience for consistently achieving/surpassing operational goals and providing strong leadership in team development to ensure the safety of passengers traveling from Nashville International Airport.
- Selected to serve as Transportation Security Supervisor due to outstanding job performance and proven ability to manage increased responsibility.
- Identify, distribute, and balance workload among co-workers in accordance with established workflow and skill level.
- Participate in information briefings concerning security sensitive and classified information.
- Communicate clearly with supervisors on issues that might reveal weakness or vulnerable area security that is discovered while performing duties.
- Exercise discretion and sound judgment with co-workers and traveling public.
- Implement security procedures that are central to Department of Homeland Security.
US Department of Energy
Mesa, AZ
04.1997 - 10.2003
- Nuclear Materials Courier Responsible under law for safeguarding and transporting nuclear weapons, components, and other sensitive nuclear materials between authorized destinations.
- Occupy a critical sensitive position that requires a “Q” clearance.
- Certified HRP (Human Reliability Program).
Work Center Supervisor
United States Marine Corps
Kaneohe, HI
02.1988 - 01.1996
- Responsible for operational readiness, direct supervision and maintenance of F/18c aircraft.
- Provided all in-briefs and roll calls for morning and evening musters.
- Direct supervision of 15 fellow Marines.
- Promoted to work center supervision due to outstanding job performance and proven ability to manage increased responsibility.
- Trained work center on any changes/directives to the SOP in relation to their specific military occupational specialty (MOS).
- Competed for the Marine Corps power-lifting team in the 220lbs class.
- Received national ranking in 220lbs weight class.
- Given Meritorious Mast due to outstanding job performance during Operation Desert Shield/Storm.
Education
Maryville High
1987
Skills
- Relationship building and management
- Human resources knowledge
- Cash handling expertise
- Bank security expert
- Staff Management
- Collections
- Strong team-builder
- Relationship Management
- Staff Training
- Financial services
Timeline
District Collection Specialist
OneMain Financial
04.2020 - Current
Branch Manager
OneMain Financial Inc.
03.2017 - 04.2020
Financial Counselor
Apex Bank
08.2013 - 03.2017
Collections Representative
First Tennessee Bank
02.2009 - 07.2013
Supervisory Transportation Security Officer
Department Of Homeland Security
11.2003 - 03.2006
US Department of Energy
04.1997 - 10.2003
Work Center Supervisor
United States Marine Corps
02.1988 - 01.1996
Maryville High