ERICSSON MCCLAIN

Provide customer service, sales assistance, product support, stocking, and deli-related service in a fast-paced customer-facing environment.

● Deliver friendly, professional, and attentive customer service while interacting directly with customers throughout the store.

● Engage customers in a positive and helpful manner while identifying and responding to their needs.

● Assist customers with product questions, selections, and general service requests.

● Put away, organize, rotate, and maintain incoming stock to support product availability and an organized sales environment.

● Perform deli-related responsibilities while maintaining a strong focus on quality, cleanliness, accuracy, and customer satisfaction.

● Maintain a strong awareness of product presentation and availability.

● Work effectively as part of a team while completing assigned responsibilities in a timely and dependable manner.

● Demonstrate flexibility by assisting in multiple areas as business and customer needs require.

● Maintain a strong work ethic and consistently look for opportunities to assist customers and coworkers beyond basic job responsibilities.

● Thrive in a fast-paced environment requiring customer engagement, multitasking, communication, teamwork, and attention to detail.

Key Strengths: Customer Engagement • Sales Support • Product Knowledge • Stock Management • Teamwork • Communication • Dependability • Customer Service

Founded and operated an independent bakery business, managing virtually every aspect of the customer, sales, and business experience.

● Built a business from the ground up through customer acquisition, relationship development, referrals, repeat business, and exceptional customer service.

● Consulted directly with customers to understand their needs, preferences, budgets, timelines, and expectations.

● Converted customer inquiries into sales through effective communication, product recommendations, relationship building, and personalized service.

● Managed the complete customer experience from initial inquiry through order fulfillment and follow-up.

● Developed strong repeat-customer relationships and cultivated a reputation for quality, professionalism, creativity, and dependability.

● Managed pricing, orders, scheduling, purchasing, inventory, production coordination, customer communications, and business operations.

● Balanced multiple customer orders and deadlines simultaneously while maintaining attention to detail.

● Handled customer concerns and unexpected changes while working toward solutions that protected both the customer relationship and the business.

● Successfully operated as an entrepreneur, requiring self-motivation, accountability, problem-solving, sales ability, flexibility, and relentless follow-through.

● Developed firsthand experience understanding purchasing decisions and how strong customer relationships contribute to long-term business success.

Key Strengths: Entrepreneurship • Sales • Customer Retention • Consultative Selling • Negotiation • Customer Service • Organization • Accountability • Creativity • Relationship Management

Managed product distribution, merchandising, customer service, and business relationships across multiple Tops Supermarket locations throughout Western New York.

● Managed weekly product deliveries and ensured accurate receipt and placement of Boar’s Head products across assigned retail locations.

● Built and maintained strong working relationships with store managers, deli department heads, meat department personnel, butchers, receiving departments, and store management.

● Provided consistently professional and friendly customer service while representing the Boar’s Head brand in a highly visible customer-facing environment.

● Merchandised, rotated, stocked, and faced products to maintain attractive and properly organized displays.

● Monitored inventory and product dates while identifying opportunities to reduce out-of-date or short-dated merchandise.

● Executed weekly product buy-backs in accordance with negotiated agreements with retail locations.

● Communicated directly with store personnel regarding product availability, inventory concerns, merchandising needs, and service issues.

● Maintained a high level of independence while managing daily responsibilities across multiple locations.

● Demonstrated exceptional follow-through, reliability, organization, and attention to detail while meeting recurring delivery and service requirements.

● Represented the company professionally and consistently developed positive relationships with customers and business partners.

● Worked collaboratively with management and internal personnel to ensure customer needs were addressed promptly.

● Consistently demonstrated a willingness to go above and beyond expectations.

Key Strengths: Account Relationship Management • Customer Service • Product Knowledge • Territory Management • Merchandising • Communication • Reliability • Independent Work • Problem Solving

Provided customer care and sales support while processing orders, returns, exchanges, contract pricing, and service-related requests.

● Processed customer orders, returns, exchanges, and contract pricing utilizing the company’s AS400/mainframe system.

● Managed daily customer requests while consistently meeting established company deadlines and productivity expectations.

● Worked closely with customers, sales representatives, management, and internal departments to resolve issues and ensure timely completion of requests.

● Obtained proof of delivery and coordinated expedited orders when necessary.

● Maintained accurate records and demonstrated strong attention to detail when processing customer transactions.

● Prioritized competing requests while maintaining quality, accuracy, and professionalism.

● Worked as a dependable member of a team while independently managing assigned responsibilities.

● Developed extensive experience communicating with customers and internal sales teams to ensure a smooth customer experience.

Key Strengths: Inside Sales Support • Order Management • Customer Service • Sales Team Collaboration • Problem Resolution • Data Accuracy • Time Management • AS400

● Conducted nationwide inside sales outreach to pharmacies while selling generic pharmaceutical products.

● Developed and maintained professional relationships with pharmacy customers and healthcare professionals.

● Communicated product information and promoted new products to support company sales initiatives.

● Developed rapport with doctors, pharmacists, and pharmacy personnel while providing knowledgeable and responsive customer service.

● Utilized consultative communication to understand customer needs and identify appropriate product opportunities.

● Worked toward company sales objectives while maintaining a high level of professionalism.

● Strengthened customer relationships through consistent follow-up, product knowledge, and service.

Key Strengths: Pharmaceutical Sales • Inside Sales • Healthcare Sales • B2B Sales • Account Management • Product Education • Relationship Development

● Provided personalized financial services while developing and strengthening customer relationships.

● Opened and closed customer accounts and processed a variety of financial transactions.

● Assisted customers with cash advances, loan payments, account servicing, and other banking needs.

● Identified customer needs and presented appropriate banking products and services.

● Promoted relevant credit card and financial service offerings.

● Addressed complex and unexpected customer issues while working toward timely resolutions.

● Maintained confidentiality, accuracy, professionalism, and attention to detail in a highly regulated environment.

● Developed strong, empathetic relationships with healthcare members while providing exceptional customer support.

● Addressed customer questions, concerns, and benefit-related issues.

● Resolved problems efficiently while maintaining a positive customer experience.

● Communicated healthcare benefit information clearly and professionally.

● Managed multiple customer interactions while maintaining accuracy and service quality.

● Developed strong communication skills within a healthcare-focused customer service environment.