Eric Yeh
Sunnyvale,CA
Summary
Highly-motivated creative, born with eyesight disabilities, who is passionate about music, dance, art, design, fashion, food, and travel. Committed to mentoring and developing other individuals and teams, as well as bringing creative projects to life. Originally a Product Development Management and Marketing professional, pivoted to become a dedicated professional and acquired a deep understanding of Trust and safety operations. A result-oriented and collaboration-focused leader with exceptional interpersonal skills. Able to thrive in fast-paced environments where accuracy and attention to detail are paramount.
Overview
6
6
years of professional experience
Work History
Merchandise Product Development Executive Assistant
Nadia Lin Couture House
2015
- Managed day-to-day tasks including flat sketching, design, fit testing, and textile analysis organization
- Built foundational skills in pattern-making, CAD testing, trend forecasting, and product management
- Assisted supervision and communication between cross-function departments
- Led fundraiser for schools in Nepal affected by 2015 earthquake
- Launched new retail location by maintaining communication with relevant vendors and enforcing visual merchandising standards to showcase upcoming collections.
YouTube Trust & Safety Escalation Specialist
Accenture
10.2022 - 07.2023
- Reviewed user-generated content in multiple review tools and classified according to policy
- Provided quality assurance and improve machine classifiers to ensure the safety of the platform for all audiences and cross-functional teams
- Managed regularly scheduled training sessions to ensure team members are well-versed in the latest policies and regulations
- Enabled team members to pursue professional development opportunities to enhance their knowledge and skills within the global engagement team such as team development
- Managed risk, audited, and assessed live content, contracts, lawsuits, and music licenses to resolve escalations from partners and clients
- Achieved top performer multiple weeks consecutively and inspired team performance boosts of 10x multiplier quantity while maintaining and focusing on quality first
Google Trust & Safety Analyst
Accenture
09.2018 - 11.2022
- Created training decks, flow charts, decision process trees, to maintain global alignment to policy guidelines
- Utilized critical thinking and attention to detail to review content alongside existing policies
- Maintained daily targets by reviewing sensitive content, policy changes, and reaching global team alignment while maintaining minimum 99% accuracy
- Conducted market research to prepare for project launches
- Created policy documents and mentored new hires to ensure a deep understanding of T&S guidelines and policies
- Collaborated with global teams and client POC about quality, targets, feedback, top error drivers, and alignment ratios to drive tool improvements
- Audited new hires and other peers to ensure weekly team targets were met and stayed at a minimum of 98% quality
- Suggest tool improvements for work optimization to meet team metrics and client goals
YouTube Copyright Trust & Safety Analyst
Accenture
11.2021 - 10.2022
- Resolved content ownership complaints and managed other business processes
- Retained a thorough knowledge of legally regulated requirements and applied to multiple client facets including users, partners, and advertisers on a global level
- Processed content ownership and legal requests/complaints
- Executed strong judgment on difficult decisions & escalating issues
- Specialized in multiple backend tools and queues to provide coverage & meet service-level agreements.
Human Resource Representative
Infinera
2012
- Collaborated with cross-functional teams and apparel vendors to improve company morale through an aggregate site
- Led global team meetings and collaborative focus groups to outline product assortment for company merchandise for employee recognition
- Conducted market research and demographic surveys with the use of company internal tools to assess quantitative data
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in [Software].
YouTube Monetization Content Review Analyst
Accenture
11.2017 - 09.2018
- Reviewed sensitive data sets to ensure that the client's users were safe from malicious content
- Built skills in enterprise content management, content planning production, and content assessment & strategy
- Supported urgent requests and projects while collaborating with client POC and cross-functioning teams
Executive Assistant
Kusovinyl / Kusopop
2011 - 2017
- Effectively communicated with consumers to create value and drive sales
- Exhibited thorough knowledge and handling of apparel merchandise and inventory organization
- Managed the company's social media, advertised new products, and addressed inquiries
- Managed executive calendars, scheduling meetings & appointments, and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
Education
Bachelor of Science - Business Administration
San Jose State University
Associate of Science - Business Administration
De Anza College / Foothill College
Associate of Arts Degree - Product Development
Fashion Institute of Design & Merchandising
Skills
- Management (Utilized leadership skills to effectively communicate, and multi-tasking to complete goal and client SLOs for Fortune 500 company)
- Entrepreneurship (6 years of experience managing small business and its' social media, advertising
- Product Development, marketing, sales & inquiries, networking, event planning, and visual merchandising (7 years of diverse industry experience)
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Teams, Outlook)
- Adobe Design Suite (Illustrator, Photoshop, InDesign, Acrobat, Premiere)
- Product Development and Marketing
Timeline
YouTube Trust & Safety Escalation Specialist
Accenture
10.2022 - 07.2023
YouTube Copyright Trust & Safety Analyst
Accenture
11.2021 - 10.2022
Google Trust & Safety Analyst
Accenture
09.2018 - 11.2022
YouTube Monetization Content Review Analyst
Accenture
11.2017 - 09.2018
Merchandise Product Development Executive Assistant
Nadia Lin Couture House
2015
Human Resource Representative
Infinera
2012
Executive Assistant
Kusovinyl / Kusopop
2011 - 2017
Bachelor of Science - Business Administration
San Jose State University
Associate of Science - Business Administration
De Anza College / Foothill College
Associate of Arts Degree - Product Development
Fashion Institute of Design & Merchandising
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