Online Sales Manager
Blue Marketing
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Interviewed, hired and trained sales team members to establish sufficient phone coverage during holiday peak periods.
- Coordinated with logistics providers to streamline shipping processes, minimizing delivery times for enhanced customer satisfaction rates.
- Utilized social media platforms effectively for brand awareness campaigns, driving increased engagement from target audiences.
- Trained new team members on company policies, procedures, and best practices for managing online sales operations successfully.
- Built relationships with customers and community to establish long-term business growth.
