Hi, I’m
Mahlet Lirebo
Stone Mountain,GA
Summary
As an Online Sales Manager at E Cloud, I led a team to surpass monthly sales targets, enhancing online sales conversion rates significantly. Expert in data-driven decision making and sales management, I excel in creating engaging email marketing campaigns and delivering exceptional customer service, fostering new customer relationships and driving sales growth.
Overview
2
years of professional experience
Work History
E Cloud
Online Sales Manager
03.2024 - Current
Job overview
- Managed a team of sales representatives to ensure consistent achievement of monthly sales targets.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved online sales conversion rates by Number% while fostering amazing customer experiences.
- Replied to information requests through Software CRM to foster seamless customer service experience.
JDO Mediterranean
Customer Service Representative
01.2023 - 11.2023
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
SafariEthiopia
Skills
- Email marketing campaigns
- Sales presentations
- Data-driven decision making
- Online marketing
- Sales management
Languages
Amharic
Full Professional
English
Full Professional
Timeline
Online Sales Manager
E Cloud
03.2024 - Current
Customer Service Representative
JDO Mediterranean
01.2023 - 11.2023
Safari
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