Summary
Overview
Skills
Work History
Education
Languages
Traveling

ERIELA GRAHAM

Spring,TX

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8

Years of Leadership and follow-up

26
26
years of professional experience

Skills

  • Fully Bilingual in English and Spanish
  • Adaptable to fast-paced, changing environments
  • Organized and diligent
  • Proficient in turning underperforming stylist into high performing and successful professionals
  • Team Leadership
  • Time Management
  • Complex Problem-Solving

Work History

Manager

A Touch above Salon
01.2010 - Current
  • Tracked invoices - NSF collections
  • Restocked orders for inventory
  • Ensured client requests were resolved in a timely matter
  • Source high-quality and trending hair care products for salon
  • Kept the salon operating profitably according to budgetary guidelines.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Assistant Manager

Famous Footwear
01.2016 - 01.2017
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers
  • Contributed to the growth of the organization by aiding in the individual growth and development of store members
  • Assisted the store manager in providing direct and honest performance feedback
  • Maintained a positive atmosphere to motivate teammates to achieve profit goals each year in sales and service
  • We monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Master Stylist

Visible Changes
01.1999 - 01.2010
  • Delivered excellent customer service; at top 10% of the company for sales and service
  • Consult with customers to ensure we achieve the best results for their hair
  • Developed styles for clients of both genders and all ages
  • Stayed up-to-date on the latest styling and cutting trends
  • Certified in specialized techniques like extensions and relaxers
  • Explained product uses and benefits to customers
  • Maintained salon area and tools in a clean, neat, sanitized, and professional manner
  • Perform a wide range of styling, cutting, and coloring techniques
  • Established long-term client relationships that increased business and developed additional opportunities through referrals and networking.
  • Increased salon revenue by promoting and selling various hair care products, treatments, and services.

Education

Some College (No Degree) - Accounting

Tom P Haney Technical Center, Panama City, FL

Some College (No Degree) - Accounting

Harrison Community College, Spring

San Gorgonio Beauty College-Cosmetology license - Cosmetology

San Gorgonio, California City, CA
01.1994

BBA - Accounting And Finance

University of Panama, Panama
12.1990

Bachelor of Arts - Commercial Art

University of California - Los Angeles, Los Angeles, CA
01.1990

Languages

Spanish
Full Professional
English
Native or Bilingual

Traveling

Travel is an excellent way for me to unleash my creative side. Best of all, most of my creative traveling are easily portable, making them the perfect outlet to document my adventures.

I enjoy Looking for opportunities to experience the local music scene wherever I go.

There is nothing simpler than going out for a walk.

My idea of a “hike” is just a stroll around the neighborhood I am staying in, you’ll be surprised what jumps out at you when you’re exploring on your own two feet.

Life is good!

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ERIELA GRAHAM