Erik Abbey
Portland
Summary
Professional driver with approximately 16 years of passenger transportation experience and over 25 years of customer service. Safety-conscious, reliable, and accustomed to working independently while providing courteous service to the public. Proven ability to navigate efficiently, maintain vehicle safety, and communicate professionally with a wide range of individuals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Maine Medical Center
Portland
08.2021 - Current
- Answered phones and assisted callers with accurate information and directions to enhance visitor experience.
- Communicated with patients, visitors, and staff professionally and courteously to foster positive interactions.
- Maintained efficiency in fast-paced environment to support team objectives. while maintaining accuracy and confidentiality.
- Issued temporary badges and provided visitor access assistance to ensure security and smooth entry.
SP Transportation Driver
Maine Medical Center
Portland
03.2023 - 06.2023
- Operated company vehicle to transport passengers safely and on schedule.
- Adhered to safety regulations and company policies to maintain safe transportation environment.
- Ensured vehicle safety by conducting detailed pre-trip and post-trip inspections.
- Delivered courteous service to enhance passenger experience and comfort.
Phlebotomist
Maine Medical Center
Portland
08.2020 - 03.2023
- Collected blood specimens from diverse patient demographics, ensuring accuracy and adherence to protocols.
- Facilitated patient comfort by clearly explaining procedures, effectively reducing anxiety during blood draws.
- Followed infection control, sharps handling, and biohazard disposal protocols.
- Monitored patients for adverse reactions and confirmed sample quality to uphold testing standards.
Postal Service Clerk
United States Postal Service
Scarborough
08.2020 - 08.2021
- Sorted and distributed mail to ensure timely delivery and customer satisfaction.
- Sorted and distributed mail accurately and efficiently.
- Operated automated mail processing equipment.
- Maintained high productivity levels, consistently meeting daily performance goals.
Taxi Driver
Brunswick Taxi
Brunswick
01.2018 - 01.2020
- Transported passengers safely to various destinations, ensuring timely arrivals.
- Navigated efficiently and selected optimal routes.
- Delivered courteous, professional customer service to enhance passenger experience.
- Maintained vehicle cleanliness and conducted routine safety checks to ensure passenger safety.
Driver
Elite Taxi Cab
Waterville
05.2016 - 06.2018
- Managed daily vehicle inspections to maintain safety and operational standards.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Navigated city streets efficiently while ensuring passenger safety and comfort.
- Provided excellent customer service by assisting passengers with luggage and inquiries.
Cashier
Circle K
Fairfield
04.2015 - 05.2016
- Processed customer transactions quickly and accurately at convenience store.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Managed inventory levels, restocked shelves during shifts.
Driver
PT Cab Co.
Waterville
08.2003 - 04.2015
- Navigated city streets efficiently while ensuring passenger safety and comfort.
- Managed daily vehicle inspections to maintain safety and operational standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service by assisting passengers with luggage and inquiries.
Cashier
Ames Department Stores
Waterville
06.1998 - 02.2002
- Processed customer transactions quickly and accurately at convenience store.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Oversaw inventory levels, restocked shelves throughout shifts.
Education
Lawrence High School
Fairfield, MESome College (No Degree) - Music, Psychology
University of Southern Maine
Portland, MESkills
- Customer service
- Effective communication
- Conflict resolution
- Problem Solving
- Attention to Detail
- Time Management
- Reliability & Punctuality
- Safe Vehicle Operation
- Route Navigation
- Passenger transport
- Professional Driving
Timeline
SP Transportation Driver
Maine Medical Center
03.2023 - 06.2023
Customer Service Representative
Maine Medical Center
08.2021 - Current
Phlebotomist
Maine Medical Center
08.2020 - 03.2023
Postal Service Clerk
United States Postal Service
08.2020 - 08.2021
Taxi Driver
Brunswick Taxi
01.2018 - 01.2020
Driver
Elite Taxi Cab
05.2016 - 06.2018
Cashier
Circle K
04.2015 - 05.2016
Driver
PT Cab Co.
08.2003 - 04.2015
Cashier
Ames Department Stores
06.1998 - 02.2002
Lawrence High School
Some College (No Degree) - Music, Psychology
University of Southern Maine