Erik Brouker
Pharmacy Specialist/Pharmacy Technician
Coraopolis,PA
Work Preference
Summary
Dynamic professional with a proven track record at BlinkRx, excelling in customer service and critical thinking. Achieved significant reductions in prescription costs for patients while enhancing overall experience. Recognized for adaptability and self-motivation, thriving in fast-paced environments, delivering impactful results through effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Pharmacy Specialist/Specialty Pharmacy Technician
BlinkRx
Pittsburgh
06.2025 - Current
- Maximized patient savings by applying manufacturer coupons and copay cards.
- Determined pricing for multiple prescription orders using available resources.
- Negotiated effectively to achieve lowest price for each patient's prescription.
- Collaborated with patients, prescribers, pharmacists, and insurance companies regularly.
- Guided elderly patients on medication concerns and provided necessary support.
- Counseled patients regarding medication usage and potential side effects.
- Operated pharmacy software for efficient processing and record management.
- Resolved customer complaints promptly while maintaining professionalism.
Trainer | Night Shift Lead
Edgeworth Security
Pittsburgh
08.2021 - 12.2024
- Sole Trainer for night shift operations while maintaining full Advisory Agent responsibilities, demonstrating multitasking and leadership under pressure
- Successfully led over a year of training sessions, onboarding 30+ new hires through structured and personalized instruction
- Facilitated training cohorts of 1 to 6 individuals, tailoring content to varying levels of technical proficiency and learning styles
- Designed and delivered comprehensive 40-hour training programs, including interactive simulations to prepare trainees for real-world scenarios
- Developed custom training materials such as PowerPoint presentations and physical binders to enhance knowledge retention and accessibility
- Supported seamless transitions from trainee to full-time employee, focusing on skill application, confidence building, and process integration
- Provided continued mentorship and coaching beyond the training period, offering feedback and guidance to ensure long-term success
- Spearheaded workstation setup and software onboarding, teaching trainees efficient workflows and technical troubleshooting best practices
- Maintained strong communication as the primary point of contact during training, fostering a supportive and approachable learning environment
- Regularly assessed performance through hands-on evaluations and adapted training strategies based on evolving team and organizational needs
Advisory Agent/Remote Monitoring Agent
Edgeworth Security
Pittsburgh
07.2021 - 11.2024
- Monitored over 300 residential and commercial sites along with 280 Waffle House locations using surveillance cameras.
- Responded to alerts and incidents promptly to mitigate risks.
- Communicated with clients, police departments, and emergency services for immediate incident response.
- Created detailed Post Event Reports documenting incidents and actions taken.
- Provided security recommendations while developing protocols for improved operations.
- Analyzed data to identify trends and operational improvements.
- Maintained comprehensive records, collaborating with technical teams for system enhancements.
Medical Billing Specialist
ZOLL LifeVest
Pittsburgh
12.2014 - 11.2020
- Processed and resolved medical claims, ensuring accurate reimbursement for patients.
- Achieved Quarterly Employee Honors four times for exceptional performance in reimbursement operations.
- Communicated with insurance providers to address denied claims and facilitated timely resubmissions.
- Collaborated with patient services, finance, and medical staff to gather information and resolve discrepancies.
- Engaged with patients to clarify billing statements and explain financial responsibilities.
- Accurately recorded and adjusted payments from insurance companies in the billing system.
- Managed increasing volumes of daily claims while prioritizing tasks for workflow efficiency.
Education
Bachelor of Arts - Abnormal Psychology
University of Pittsburgh
Pittsburgh, PA05.2026
High School Diploma -
Montour High School
McKees Rocks, PA06.2010
Skills
- Critical thinking
- Positive attitude
- Customer service
- Adaptability
- Quick learning
- Self-motivation
- Independent thinking
- Articulate communication
- Versatility
References
Available upon request
Accomplishments
- Multiple-time Dean's List recipient
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Let everything happen to you.
Beauty and terror.
Just keep going.
No feeling is final.
Rainer Maria Rilke
Timeline
Pharmacy Specialist/Specialty Pharmacy Technician
BlinkRx
06.2025 - Current
Trainer | Night Shift Lead
Edgeworth Security
08.2021 - 12.2024
Advisory Agent/Remote Monitoring Agent
Edgeworth Security
07.2021 - 11.2024
Medical Billing Specialist
ZOLL LifeVest
12.2014 - 11.2020
Bachelor of Arts - Abnormal Psychology
University of Pittsburgh
High School Diploma -
Montour High School