Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamieca McFarland

Las Vegas

Summary

Dedicated and detail-oriented Customer Service & Data Entry Specialist with extensive experience in customer support, fraud detection, and database management. Proven ability to handle high-volume environments, ensure data accuracy, and deliver top-tier customer experiences. Adept at problem-solving, multitasking, and using technology to streamline workflows. Seeking a full-time role where I can leverage my expertise to enhance customer satisfaction and operational efficiency.

Experienced with managing specialty pharmacy operations and ensuring precise medication dispensing. Utilizes extensive knowledge of pharmaceutical regulations and patient care protocols to maintain high standards. Track record of effective inventory management and patient counseling, enhancing overall pharmacy efficiency.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Specialty Pharmacy Technician

Elevance Health
10.2023 - Current
  • Processed and refilled specialty medication prescriptions electronically
  • Managed secure electronic payments and scheduled medication deliveries
  • Verified prescriptions to ensure accurate distribution
  • Assisted patients with co-pay cards and insurance verification
  • Maintained precise records using data entry and quality control methods

Fraud Detection Specialist

Barclays
10.2022 - 08.2023
  • Provided exceptional customer service through inbound call support
  • Conducted in-depth account reviews to detect and prevent fraud
  • Maintained compliance with regulatory policies and fraud prevention guidelines
  • Handled heavy data entry tasks, processing over 100 transactions daily

Print Shop Assistant

Boundless Immigration
06.2021 - 09.2022
  • Managed incoming mail and distributed documents efficiently
  • Scanned, copied, and processed sensitive immigration documents
  • Operated high-volume printers, producing over 150 documents per day
  • Ensured accuracy in document processing for immigration applications

Customer Service Representative

Anthem Blue Cross/Blue Shield
10.2018 - 05.2021
  • Managed inbound calls, answering medical inquiries and processing claims
  • Resolved customer issues professionally, improving satisfaction rates
  • Handled electronic payments and verified customer accounts
  • Performed data entry with a 99.5% accuracy rate, processing 400+ entries daily

Education

High School -

Venice High School
Venice, CA

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Conflict resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Team development
  • Customer relationship management (CRM)

Timeline

Specialty Pharmacy Technician

Elevance Health
10.2023 - Current

Fraud Detection Specialist

Barclays
10.2022 - 08.2023

Print Shop Assistant

Boundless Immigration
06.2021 - 09.2022

Customer Service Representative

Anthem Blue Cross/Blue Shield
10.2018 - 05.2021

High School -

Venice High School
Jamieca McFarland