Summary
Overview
Work History
Education
Certification
Volunteer Experience
Timeline
Generic

Erik Calvo

Round Hill,VA

Summary

Experienced Subject Matter Expert (SME), Fiber Optic Transport Engineer, Wireless Telecommunication Systems and Senior Telecommunication Engineer with 29 years of demonstrated history working in the Information Technology Industry. Skilled in Fiber Optic Transport (Routed Optical Network, DWDM, OTN, ROADM, Inside/Outside Plant Services) Project Management, Wireless Technology (4G LTE, 5G, VHF, UHF, Microwave and Satellite Communications), Routing/Switching (Cisco, Juniper, Alcatel-Lucent), Cryptographic Equipment, Cybersecurity, Voice over IP (VoIP), Data Center Design/Implementation, Operations & Maintenance and Cloud Computing (IaaS, SaaS and PaaS). Strong engineering professional with a Bachelor of Science (B.S.) focused on Telecommunication Engineering Technology. Current Top Secret Security Clearance. Number-savvy Transportation Engineer with a knack for managing large sized transportation projects. Competency of all stages of project development, including budgeting, scheduling and ordering supplies. Qualified in negotiations, regulatory compliance, and strategic planning. Strategic Transportation Engineer with a [Number]-year background in the transportation engineering industry. Strong skills in preparing technical reports, developing planning studies and conducting traffic analysis. Professional and hardworking with knowledge of all safety and traffic operations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Lead Fiber Optic Transport Engineer

United States Federal Government
09.2023 - Current
  • Experience configuring and troubleshooting Cisco routers, switches, and firewalls (ISR/ASR series and ASAs/NexGen)
  • Knowledge of configuring Juniper firewalls (SRX) to establish security boundary protection via firewall policies
  • Experience with configuration and troubleshooting IPSec VPN tunnels (site to site) on Cisco and or Juniper platforms
  • Firsthand experience with Layer 2 and Layer 3 configuration with emphasis on dynamic routing protocols
  • Knowledge of configuring VLANs, 802.1q trunking, Rapid Spanning-tree (RSTP0, BPDI Guard Familiarity with Cloud-based environments and vendors such as AWS (EC2, VPC0, Azure (Resource groups) and or Google (VPC networks)
  • Familiarity with data center infrastructure and technologies using Cisco Catalyst; including series 9300 and 9500; ISR Routers 4431 and Catalyst switches
  • Demonstrated experience designing, engineering, and implementing secure network protocols at layers 1-3 of the OSI model; to include cryptography, site to site VPNs, any connect, L2TP, VLANs and authentication
  • Understanding of network logging and monitoring tools, including familiarity and comfort with Wireshark and Netflow
  • Demonstrated knowledge of end-to-end data flow and applications to include workstations and servers within a data center.

Lead Fiber Optic Transport Project Manager

United States Federal Government
09.2023 - Current
  • Oversees the planning, implementation, tracking, and closure of Fiber Optic Transport projects which have a beginning, an end, and specified deliverables
  • Ability to monitor, maintain, and report the financial and physical status of projects to the Operations Manager
  • Serves as the primary contact for clients, maintaining effective communications, and attending status meetings and calls
  • Operate as part of a team, providing leadership to ensure the successful completion of all assigned projects.

Contracting Officer’s Technical Representative

United States Federal Government
09.2023 - Current
  • Responsible for monitoring the contractor's progress in fulfilling the technical requirements specified in the contract
  • Should the contractor fail to fulfill the contractual requirements, I must inform the Contracting Officer of such failure
  • As the Contracting Officer’s Technical Representative, I maintain administration records, approve invoices, and perform quarterly monitoring reports to confirm the contractor is meeting the terms and conditions under the contract.

Data Center Engineer

United States Federal Government
10.2021 - 09.2023
  • Implemented an initiative-taking server maintenance strategy, resulting in a 30% decrease in server downtime and a 15% improvement in overall server performance
  • Developed and executed a comprehensive disaster recovery plan, reducing data recovery time by 40% and ensuring business continuity in the event of a system failure
  • Established and enforced strict security protocols, leading to a 25% decrease in security incidents and ensuring compliance with industry regulations
  • Managed the successful installation and upgrade of hardware components, including servers, storage devices, and networking equipment, resulting in a 20% improvement in data center efficiency
  • Implemented network management best practices, optimizing network performance by 15% and reducing network downtime by 25%
  • Collaborated with vendors to negotiate contracts and service level agreements, resulting in a 10% cost reduction and improved vendor responsiveness.

Enterprise System Management Officer

United States Federal Government
01.2020 - 10.2021
  • Troubleshoot and diagnose hardware and software issues, resolve network issues, and conduct electrical safety checks.
  • Assist customers with inquiries, complaints, and requests, and provide step-by-step instructions.
  • Collaborate with other departments, such as sales or technical support, to ensure that customers receive the best possible service.
  • Handle various communication channels, including phone calls, emails, live chats, and social media messages.
  • Identify the root cause of issues and provide effective solutions to the customer.
  • Be adaptable and flexible to changes in customer requirements and support procedures.

Field Technician III

GTT Communications
07.2018 - 12.2019
  • Perform installation and repair work at the customer premise, including 'last mile' loop testing and repair, premise wiring, router configuration and cooperative testing and troubleshooting with the ILEC
  • Also perform central office maintenance, installation, repair, and upgrades of core network and HiCap circuits associated with GTT's nationwide network.

Owner and Principal

JNI Voice and Data Services LLC
04.2018 - 12.2019
  • Consulting, planning, scheduling, and coordination of staff to ensure precision quality installation and maintenance of Telecommunications / Network Equipment
  • Maintain accurate technical records and documentation on a daily, weekly, and monthly basis
  • Coordinate projects with other departments, utilities, and businesses to ensure smooth and seamless operations
  • Implement, install, test and repair Voice and Data Equipment, Security, Access Control, CCTV, DVR and Home Automation system
  • Follow and adhere to Industry Standards, Methods, and Procedures to ensure an accurate, redundant, and reliable Network Infrastructure and information Technology System
  • Installation of low voltage wiring for Voice, Data, CCTV, Security Cameras, and Wireless system in both residential and commercial market
  • Maintenance and Upgrading of Voice over IP, Private Branch Exchange, and various Customer Premise Equipment
  • Professionally install, maintain, and splice various low voltage wiring systems (Copper, Coax and Fiber Optic Cabling)
  • Install, Configure, Test and Maintain all Network Equipment per manufacturer recommendations
  • Perform Cable Characterization, Testing and Acceptance through use of Specialized Telecommunication / Network Test Equipment
  • Installation and servicing of Ethernet Over Copper / Fiber, Broadband Internet Services and Digital Cable in a Small-to-Medium Business or Residence
  • Providing quality installations regardless of varying working conditions
  • Onsite customer support of internet and phone services
  • Competently complete varying work routes and requirements, ability to diagnose and implement a corrective action that suite the client’s needs
  • Inspect electrical / security / network systems and their components of building / county codes for evaluating electronic components, relays, control modules and monitor modules
  • Safety Compliant with businesses, residence, and OSHA safety regulation to ensure safe procedures in the workplace.

Field Technician

NextGen Global Resource / Samsung
02.2018 - 06.2018
  • Assist in and conduct installation, integration, commissioning, repair, modification, optimization, and acceptance of wireless and electrical equipment
  • Install, commission, and integrate Cisco CSR routers and Samsung equipment to manufacturers and Samsung specifications
  • Support and troubleshoot all T1, ATM Backbone, and microwave backhaul transmission
  • Support RMA process tracking and documentation for MMBS Equipment
  • Maintain a clean, orderly environment adhering to company policies and industry regulation/standards
  • Strict diligence and organization; enabling timely task completion focusing on the quality of workmanship
  • Possess a strong work ethic, integrity and work effectively in a team environment
  • Knowledge of Samsung/Ericsson Base Station Equipment, CDMA/EVDO and LTE/Volte technologies.

Field Service Technician

Technician Centric Installations (TCI) / GTT Communications
03.2018 - 05.2018
  • Installation and Maintenance of Telecommunication Equipment and Services including but not limited to: Business Class Broadband Services, XDSL, DS0, T1, Bonded T1 and other telecommunications circuits
  • In-depth knowledge of LAN / WAN, TCP / IP protocols, Analog, Digital and VOIP services
  • Working knowledge of various Telecom testing equipment i.e.: Line Test Unit, T1 Tester, DS3 Tester, and Fiber Optic Test Equipment
  • Proficient at various computer applications i.e.: Microsoft Word, Excel, Outlook, OneNote, and PowerPoint
  • Excellent history of adhering to scheduling and attendance requirements
  • Strong work ethic and time management to accomplish challenging work goals and objectives
  • Adheres to Standard Operating Procedures (SOP), Method of Procedures (MOP) and develops/test/implements efficient work methods
  • Possess excellent customer service skills, written and oral communication skills.

Engineer III Specialist-Network Field Assurance

Verizon Wireless
08.2017 - 12.2017
  • Performing installation, optimization and maintenance of base station equipment and transmitters
  • Conduct building, ground inspections and maintenance
  • Maintain site and test equipment inventories
  • Analyze network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations
  • Integrating network hardware and interconnect facilities
  • Updating daily logs with site-specific information and generating reports
  • Performing audits when required by various departments or regulators
  • Proficient in electronic telecommunications, two-way radio, paging, microwave radio, data communications, digital communications, operating systems and applications, computer support, project management, or power
  • Voice cells infrastructure experience, such as Lucent, Motorola, Ericsson, LTE, or CDMA data
  • Power experience in the following distribution systems: Galaxy, Lorain, or DC distribution systems
  • Expertise in troubleshooting antenna systems from the transmitter to the antenna, PIM/VSWR/MIMO/RET including knowledge of fiber and LTE remote radio heads.

Engineer III Specialist-Network System Assurance

Verizon Wireless
05.2015 - 08.2017
  • Currently responsible for the day-to-day operations of the Mobile Telephone Switch Office (MTSO), which include
  • Installation, maintenance, hardware, and software upgrades and troubleshooting equipment associated with the Ericsson/Nortel core, Motorola CDMA RAN and ALU LTE platform
  • Currently maintain associated peripheral Equipment including Tellabs DACs, Any Path voice mail system, ALU Lambda, Fujitsu 9500, ALU 7705 & 7750 Routers along with various Cisco system routers
  • Other duties include testing, turn up and troubleshooting of Transmission facilities (10 GB, OC192, T3, T1, and DSO) and working with Ethernet backhaul and dark fiber facilities
  • Diligently work with fiber optics including cleaning, scoping, and installations
  • Generate trouble tickets and attend
  • Outage bridges with telecom and vendor support
  • Support cell site activities including new cell site activations, Carrier augmentations and router configuration builds
  • I am currently responsible for performing inventory duties
  • And collaborating with the vendors to return faulty equipment cards and requesting replacements
  • I am responsible for learning and staying up to date with new and up-in-coming technologies regarding both Wireless and Landline telecommunications
  • I currently perform my duties with minimum supervision, and can multi-task projects and meet tight deadlines
  • I am responsible for being on-call periodically and covering for other switch technician’s time off
  • Work various schedules based on the need of the network including overnight shifts
  • Updates daily logs with site-specific information and composes clear and concise reports for system documentation.

Senior Telecommunication Technician Business/Government

Verizon Enterprise Services
12.2010 - 05.2015
  • Performs overly complex technical duties, duties may include but are not limited to working in LD Terminals, customer premise, Local Node, Backbone Regeneration performing maintenance, site surveys, installation, test & turn-up, Fiber locates and preventive maintenance
  • Perform fiber splicing or cable terminations
  • Receive direction or work from multiple organizations in addition to the assignments from the dispatch group and my manager
  • Performs overly complex technical duties, utilizes expertise to resolve difficult problems
  • Requires limited-to-no guidance on new or complex assignments
  • Demonstrates leadership qualities expected of a higher-level technician including
  • Providing direction and technical assistance/training to other technicians
  • Responsible for the installation, monitoring, testing and maintenance of telecommunications and associated electronic equipment and wiring per specifications
  • And operational procedures, both in technical facilities as well as on the customer’s property
  • Perform testing and diagnostic procedures on equipment according to published equipment standards
  • Performs fiber locates, monitoring
  • Of construction activity, fiber splicing and termination
  • Assembles, installs and/or tests fiber optic transmission and Ethernet
  • Assembles, installs and/or tests telecommunications equipment to include floor drilling, relay rack, ladder
  • Rack and other framework
  • Installs upgrades and/or maintains DC battery plant
  • Installs and/or maintains generators
  • And generator equipment
  • Assembles, installs, and/or tests transmission equipment channel banks, channel service
  • Units (CSU), digital service units (DSU), modems, routers, etc
  • Install, upgrades and/or maintains Equipment including but not limited to routers, bridges, multiplexers, and concentrators
  • Complete periodic maintenance on company transmissions support equipment
  • Maintains new and existing circuits through troubleshooting and fault isolation techniques; utilizes remote test systems to isolate and resolve customer circuit outages
  • Coordinates the testing and turn up of service with all involved providers until the customer's service is up and working
  • Serves as a technical team lead on large, complex, projects and or installations, performs additional duties and tasks as required by the Company.

Advance Telecommunication Technician

Verizon Enterprise Services
04.2008 - 12.2010
  • Provide network management support, installation, and maintenance on multiple Verizon Business data networks
  • Including the Private IP (PIP), CPA, vBNS, SIG, VoIP, vBONE, MWAN, Intermedia, MAE, and Option I and II Frame Relay and ATM networks
  • Network management responsibilities include but are not limited to initiative-taking network monitoring, following established procedures when responding to network alarms and events, performing triage
  • And initial fault isolation, providing technical assistance, trouble ticket management, flash management, initiating
  • MASTARS events, processing escalations, network operations center call management, successfully communicating
  • Technical information and status to customer service centers, technical support organizations and Verizon Business management teams
  • Demonstrates a comprehensive knowledge of specialized telecommunications equipment
  • And technologies (i.e., Lucent, Cisco, Nortel, Alcatel, Juniper, ATM, Frame Relay, and Private Internet Protocol), processes and systems as well as department and company policies and procedures
  • In-depth knowledge of routing protocols; tools and experience with Verizon Business internal systems (i.e., Espresso, ETMS, OASIS, MASTARS, F & E, NETPRO, MECCA, TCOMS, Lotus Notes).

Telecommunications Technician III

MCI / Verizon Enterprise Services
10.2005 - 04.2008
  • Able to troubleshoot and install Local and LD services that include Frame Relay, Private Line, and Local/Long distance Transport and Switched services
  • Perform direct testing of circuits and work with MCI customers and other MCI departments both internal and external to resolve customer service issues
  • Able to work a 7x24 operation, shift work and weekend work
  • Possess the ability to multi-task and work in a fast-paced; customer-facing repair environment utilizing multiple test tools and databases
  • Possess technical knowledge of Local/LD optical networks
  • Have excellent communication/people skills.

Electronic Technician II

Union Pacific Railroad
09.2004 - 10.2005
  • Responsible for repair, maintenance, and installation of inside and outside wire and cable plant, including CAT
  • Five-sixths and Fiber Cables; wire/cable support systems; LAN/WAN interconnect systems; Analog and Digital radios
  • Microwave and Fiber Optic transmission equipment; workstation voice and data connections; and similar work in connection with telecommunications equipment
  • Able to utilize various test equipment such as, but not limited to, multi-meters, frequency counters, RF service monitors, wattmeters, spectrum analyzers, signal generators, transmission test sets, frequency selective level meters, digital test sets, and other types of telecommunication test equipment.

Telecommunications Technician II

MCI / WorldCom
10.1999 - 09.2004
  • Operate and understand the full range of testing capabilities of all commonly used terminal test equipment in the installation and maintenance of analog/digital data and voice services
  • Thorough understanding of all analog and digital signaling protocol (i.e., E&M, loop & ground start, T-1 A&B bits.) Provide maintenance support and repair of multiplex equipment, to include optioning, troubleshooting and card replacement of multiplexes, WBDXC, BBDXC, NBDXC, DXC 1/0, and channel banks
  • Ability to use 2nd Tier support systems, including generating trouble reports, histories, and determine multiplex routing
  • Working knowledge of various network elements (i.e., STP, DAP, NORTEL OC-48/OC-192.) Understand Telco access interfaces and feature group service type concepts, ability to identify and isolate any problems with feature group access service circuits
  • Ensure outage escalations are properly oversaw, both internally and externally
  • Ability to identify all network elements supporting a given MCI product and effectively communicate and work with all support groups in the resolution of troubles
  • Knowledge of the operation of echo devices, identify and isolate any trouble with use of 'milli-watt' or 'loop around' testing to resolve MCI inter-machine trunks issues
  • Provide timely notification of management of any extraordinary event affecting customer service
  • Ability to identify troubles with switch type services such as VNET, 8xx, digital wideband calls, and digital narrowband calls, able to interpret a Call Detail Record (CDR) and refer to the proper organization to resolve issue.

Military Experience

United States Marine Corps Reserves
07.1995 - 08.2001
  • Supervise the installation, operation, and maintenance of field wire systems or outside plant facilities of a base telephone system
  • Develop a systems approach toward communications, understanding radio and data communication equipment capabilities and systems integration
  • Typical duties are preparation of circuit diagrams, line route maps, work schedules, switchboard programming, and instruction of wire personnel in wire systems techniques and telephone equipment employment
  • Able to establish communication uplinks utilizing analog/digital switchboards, phones, and distribution boxes
  • Experience installing, troubleshooting, and splicing WD-1, WF-16, twenty-six pair, modem, and fiber optic cabling
  • Utilize cryptographic equipment to install secure telecommunication equipment.

Education

Bachelor of Science in Telecommunications Engineering Technology -

ITT Technical Institute
Hayward, CA
01.2000

Associate of Applied Science Degree in Electronics Engineering Technology -

ITT Technical Institute
Hayward, CA
01.1999

Certification

  • Certified Data Center Professional (CDCP), 2023, Present
  • Nokia Certified Level 1 Installation Learner, 2018, 2020
  • Nokia Certified Level 3 Commissioning and Integration Learner, 2018, 2020
  • Cisco Certified Network Associate (Network) (Voice), 2012, 2015
  • FCC General Radio Telephone Operators License, 2002, Present

Volunteer Experience

  • Co-Lead Advancement and Development Committee, Council of Asian Pacific Americans and Allies (CAPAA), 10/2023, Present, In addition to raising awareness of Asian Pacific Americans and our Allies, impact to the overall mission of the organization. The committee provides the workforce involved in networking, information technology research and development with expert, independent advice on maintaining the organization’s preeminence in advanced information technologies. To include critical elements of the national information technology infrastructure such as high-performance computing, large-scale networking, cyber security, high assurance software and systems design. Comprised of leading IT experts from industry and academia, the committee helps guide the organization efforts to accelerate the development and adoption of information technologies vital for American prosperity in the 21st century.
  • Lighting, Audio and Video Technician, Cornerstone Christian Center, Antioch, CA, 02/2018, 01/2020, Media/Art: Focusing on making sure we have clear communication through our messages, by incorporating Drama, Lighting, audio, video, and music. Audio/Video/Lighting for Sunday and for other events throughout the Church.

Timeline

Lead Fiber Optic Transport Engineer

United States Federal Government
09.2023 - Current

Lead Fiber Optic Transport Project Manager

United States Federal Government
09.2023 - Current

Contracting Officer’s Technical Representative

United States Federal Government
09.2023 - Current

Data Center Engineer

United States Federal Government
10.2021 - 09.2023

Enterprise System Management Officer

United States Federal Government
01.2020 - 10.2021

Field Technician III

GTT Communications
07.2018 - 12.2019

Owner and Principal

JNI Voice and Data Services LLC
04.2018 - 12.2019

Field Service Technician

Technician Centric Installations (TCI) / GTT Communications
03.2018 - 05.2018

Field Technician

NextGen Global Resource / Samsung
02.2018 - 06.2018

Engineer III Specialist-Network Field Assurance

Verizon Wireless
08.2017 - 12.2017

Engineer III Specialist-Network System Assurance

Verizon Wireless
05.2015 - 08.2017

Senior Telecommunication Technician Business/Government

Verizon Enterprise Services
12.2010 - 05.2015

Advance Telecommunication Technician

Verizon Enterprise Services
04.2008 - 12.2010

Telecommunications Technician III

MCI / Verizon Enterprise Services
10.2005 - 04.2008

Electronic Technician II

Union Pacific Railroad
09.2004 - 10.2005

Telecommunications Technician II

MCI / WorldCom
10.1999 - 09.2004

Military Experience

United States Marine Corps Reserves
07.1995 - 08.2001

Bachelor of Science in Telecommunications Engineering Technology -

ITT Technical Institute

Associate of Applied Science Degree in Electronics Engineering Technology -

ITT Technical Institute

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Erik Calvo