Summary
Overview
Work History
Education
Skills
Timeline
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Erik Dahl

Kansas City,MO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

Business Owner/Operator

E&K Remodeling
2 2018 - Current
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Inside Sales Representative

HomeAdvisor
1 2017 - 2 2018
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed and implemented sales strategies to increase customer loyalty and retention.

Bartender Shift Manager

P.F. Chang's Bistro
02.2014 - 12.2017
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Education

Business

North Central University
Minneapolis, MN

High School Diploma -

Olathe East Sr High School
Olathe, KS
05.2004

Skills

  • Tactical planning
  • Sales tactics
  • Customer Relations
  • Professional demeanor
  • Relationship building
  • Problem-solving skills
  • Sales expertise
  • Friendly, Positive Attitude
  • Hand and power tools
  • Worksite safety
  • Tool Maintenance

Timeline

Bartender Shift Manager

P.F. Chang's Bistro
02.2014 - 12.2017

Business Owner/Operator

E&K Remodeling
2 2018 - Current

Inside Sales Representative

HomeAdvisor
1 2017 - 2 2018

Business

North Central University

High School Diploma -

Olathe East Sr High School

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Erik Dahl