Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Desrosiers

Woodstock,CT

Summary

Accomplished Operations Leader with a proven track record, adept in operations management and team leadership. Excelled in enhancing productivity through effective staff supervision, safety oversight, and continuous improvement initiatives. Know for fostering customer relationships and driving significant efficiency gains.

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Overview

28
28
years of professional experience

Work History

Operations Supervisor

Iron Mountain
04.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Foster a positive work environment by addressing employee concerns promptly.

Operations Supervisor

Iron Mountain
05.2014 - 04.2019
  • Managed daily operations on 2nd shift for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • I oversaw the overnight shuttle team and the distribution of supplies to other locations within the Northeast market.
  • I was a member of the Safety Team, and managed the preventive maintenance schedule and the repair requests for all material handling equipment in the Northborough location.

Operations Supervisor

Iron Mountain
05.2005 - 05.2014
  • I was responsible for Customer Communication, Supervising Vault, Record Center and Transportation personnel in 2 locations.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

Operations Manager

Federal Express
08.1996 - 01.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Education

United States Navy
Charleston, SC

High School Diploma -

Bartlett High School
Webster, MA

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Safety oversight
  • Customer relationship development
  • Warehouse operations
  • Production

Timeline

Operations Supervisor

Iron Mountain
04.2019 - Current

Operations Supervisor

Iron Mountain
05.2014 - 04.2019

Operations Supervisor

Iron Mountain
05.2005 - 05.2014

Operations Manager

Federal Express
08.1996 - 01.2014

United States Navy

High School Diploma -

Bartlett High School

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Erik Desrosiers