Summary
Overview
Work History
Education
Skills
Timeline
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Erik Dewers

San Leandro,CA

Summary

Dynamic sales professional with a proven track record at Hunter Wine Marketing and Andronico's Market, adept in customer relationship building and sales expertise. Leveraged product knowledge to increase sales revenue and foster trust-based relationships, achieving significant client satisfaction. Skilled in customer service and adept at identifying high-potential accounts, demonstrating a unique blend of hard and soft skills to drive success.

Overview

29
29
years of professional experience

Work History

East Bay Sales Representative

Hunter Wine Marketing
04.2013 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Conducted product demonstrations to educate customers.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Wine Buyer

Andronico's Market
12.2001 - 03.2013
  • Established strong relationships with wineries and distributors to gain access to exclusive products and promotions.
  • Developed comprehensive knowledge of wine regions, varietals, and styles for effective purchasing decisions.
  • Coordinated schedules, ensuring adequate staffing for peak business periods.
  • Increased customer satisfaction by offering personalized recommendations based on individual preferences and tastes.
  • Attended industry events such as trade shows, conferences, and seminars to stay updated on market trends and emerging products.
  • Fostered an inclusive environment in which diverse clientele felt welcomed by providing attentive service catered towards their individual needs.
  • Managed inventory levels to ensure optimal product availability and reduce waste due to spoilage or low sales performance.
  • Maintained key item stock levels and wrote purchase orders.

Head Clerk /Warehouse Manager

Andronico's Market
07.1996 - 10.2001
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
  • Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
  • Collaborated with management to develop and implement store policies and procedures.
  • Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
  • Store supervisor, responsible for other employees and store operation
  • Accountable for cash and safe balances as well as alarm codes
  • Operating forklift, pallet jacks
  • Dealing with vendors and receiving of merchandise

Education

General Studies / EMT

Chabot College
Hayward, CA

Skills

  • Customer service
  • Customer relationship building
  • Sales expertise
  • Product and service knowledge

Timeline

East Bay Sales Representative

Hunter Wine Marketing
04.2013 - Current

Wine Buyer

Andronico's Market
12.2001 - 03.2013

Head Clerk /Warehouse Manager

Andronico's Market
07.1996 - 10.2001

General Studies / EMT

Chabot College

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Erik Dewers