Erik Eastman
Boise,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager
Slow by Slow Coffee
Boise, ID
06.2025 - Current
- Trained staff on beverage preparation and customer service standards.
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Developed staff schedules to align labor needs with peak business hours.
- Engaged with customers to enhance their experience and gather feedback.
- Assisted in maintaining cleanliness and organization of workspace and equipment.
- Monitored quality of products served, ensuring adherence to company standards.
Beverage Director
Thick as Thieves / Bar Please
Boise, ID
02.2022 - 10.2025
- Managed inventory systems to ensure optimal stock levels and reduce waste.
- Trained staff on beverage preparation techniques and service standards, improving consistency and quality.
- Oversaw bar operations, maintaining compliance with health regulations and safety standards.
- Implemented cost-control measures, optimizing profitability while maintaining product quality.
- Optimized bar layout to improve workflow efficiency without compromising aesthetics or functionality.
- Fostered a positive team atmosphere that encouraged collaboration among staff members.
- Managed and scheduled bartenders and drink servers.
- Analyzed sales data to identify trends in consumer preferences, guiding future menu development efforts.
Bar Manager
Mesa Tacos & Tequila
Nampa, ID
09.2018 - 02.2022
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative beverage menus that enhanced guest experience and satisfaction.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
Barbarian Brewing
Boise, ID
08.2017 - 06.2018
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Barista / Manager
Dutch Bros Coffee
Boise, ID
04.2009 - 10.2017
- Supervised daily operations ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on coffee brewing techniques and customer engagement strategies.
- Implemented inventory management system to optimize supply levels and reduce waste.
- Developed staff schedules to align with peak business hours, enhancing operational efficiency.
- Conducted regular performance evaluations fostering professional development among team members.
- Streamlined workflow processes, resulting in improved service speed during busy periods.
- Collaborated with management to create promotional campaigns that increased customer foot traffic.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
Education
High School Diploma -
Cole Valley Christian High School
Meridian, ID05.2006
Skills
- Customer service
- Team leadership
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Clear communication
- Coaching and mentoring
Timeline
Manager
Slow by Slow Coffee
06.2025 - Current
Beverage Director
Thick as Thieves / Bar Please
02.2022 - 10.2025
Bar Manager
Mesa Tacos & Tequila
09.2018 - 02.2022
Bartender
Barbarian Brewing
08.2017 - 06.2018
Barista / Manager
Dutch Bros Coffee
04.2009 - 10.2017
High School Diploma -
Cole Valley Christian High School