Erik Escobedo
Cashmere,WA
Summary
Proven leader and product knowledge expert from Craft Cannabis, adept at regulatory compliance and customer education. Excelled in enhancing customer trust and repeat business through outstanding service and communication. Trained teams, ensuring safety and efficiency at Mission Ridge LLC, demonstrating strong interpersonal skills and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Budtender/Manager
Craft Cannabis
08.2019 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Follow all LCB rules and regulations regarding sales on a daily basis
- Train all new hires on all inventory and policies
- Completed compliance checks with LCB officers 2x per year
Lead Ski & Board Technician
Mission Ridge LLC
12.2015 - 04.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Fitting and sizing approximately 50 customers daily on snowboard or ski gear
- Instruct customers on how to properly use equipment to increase safety
- Open and close rental and retail shop
- Oversee four additional ski & board technicians
- Trained over 20 new ski & board technicians on how to properly size and fit gear
- Train on customer service
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06.2011
Skills
- Customer Education
- Product Knowledge Expertise
- Regulatory Compliance
- Customer Service
- Strong Communication and Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Budtender/Manager
Craft Cannabis
08.2019 - Current
Lead Ski & Board Technician
Mission Ridge LLC
12.2015 - 04.2022
High School Diploma -
Wenatchee High School
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