Erik Fleming
Tucson,AZ
Summary
Proven leader with a track record of enhancing facility cleanliness and customer satisfaction at Olympus Cleaning Services. Skilled in tech-savviness and critical thinking, I excel in developing effective procedures and fostering strong relationships. My leadership and detailed-oriented approach have significantly streamlined operations and improved team efficiency.
Positive, upbeat, and reliable with strong sense of responsibility and proactive approach to problem-solving. Possesses deep understanding of cleaning techniques and safety protocols, coupled with skills in team coordination and schedule management.
Overview
17
17
years of professional experience
Work History
Janitorial Lead
Olympus Cleaning Services
04.2021 - 12.2024
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Delivery Courier
Elite Delivery Systems
02.2014 - 04.2021
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
Landscape Foreman
Landtamers Landscaping
05.2008 - 02.2014
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
Education
GED -
Rutherford B Hayes
Delaware, OH05-1990
Skills
- Detailed oriented
- Strong oral and written communication skills
- Tech-savviness
- Detail-oriented
- Team building
- Critical thinking and problem solving
- Leadership
Timeline
Janitorial Lead
Olympus Cleaning Services
04.2021 - 12.2024
Delivery Courier
Elite Delivery Systems
02.2014 - 04.2021
Landscape Foreman
Landtamers Landscaping
05.2008 - 02.2014
GED -
Rutherford B Hayes
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