Erik Gastelum
Bell,CA
Summary
Dynamic General Manager with a proven track record at Falcon Auto Repair, driving a 24% sales increase and reducing staff turnover by 23% through effective team building. Skilled in P&L oversight and problem resolution, I excel in optimizing operations and fostering community engagement. Recognized as "Store Manager of the Year" for outstanding performance.
Overview
27
27
years of professional experience
Work History
General Manager
Falcon Auto Repair
Gardena, CA
03.2021 - Current
- Trains and supervises 90+ associates, including 5 shift assistant managers to ensure smooth follow business operation.
- Increased sales-calls by 29% and sales by 24% within the first year of work.
- Oversees sales of $3.1 - $3.5 million annually.
- Awarded the "Store Manager of the year" title 2023 and 2024 out of 750+ AAA sub-contractor locations in the US.
- Reduced turnover rate of staff by 23% by implementing team building practices and incentive schemes.
- Coordinates 2 charity events a year, collecting $20k+ for Children in need within our Gardena Community.
Fresh Manager
Sam's Club
South Gate, CA
03.2018 - 03.2021
- Kept inventory purchases in line with demand to minimize loss
- Performed cycle counts and monthly inventory audits
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Planned and optimized warehouse work processes to improve fulfillment system efficiency
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Merchandise Sales Manager
Sam's Club
South Gate, CA
07.2014 - 03.2018
- Maintained compliance with internal financial controls and protocols
- Collected documentation to assemble new purchase order contract folders
- Administrated $2.9M schedule per year budget
- Coordinated efficient restocking of grocery, refrigerated section and freezer/cooler merchandise to meet member needs and promote consistent sales
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Overnight/Warehouse Receiving Manager
Sam's Club
South Gate, CA
03.2013 - 06.2014
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives
- Maintained safe work and collaboration spaces for night employees
- Managed communication within organization and to outside members and partners and thoroughly documented and reported overnight activities to my club manager
- Trained employees on additional job positions to maintain coverage of roles
- Worked closely with executives to guide budget planning
- Developed corporate objective and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Marketing Manager
Sam's Club
South Gate, CA
02.2009 - 03.2013
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed member base expansion
- Measured profitability of each product line and maintained current and accurate sales forecasts
- Managed creation of marketing materials, collateral, and sales support tools
- Developed, maintained and deepened strategic partnerships with agencies, vendors and future prospects
- Generated new business by reaching out to prospective organizations by e-mail, telemarketing and presenting membership presentations.
Operations Manager
Sam's Club
South Gate, CA
11.2005 - 01.2009
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Oversaw financial management, budget management, accounting, payroll activities and reconciled accounts to keep information current and accurate
- Implemented process innovations to improve overall performance and reduce labor costs
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
Front End Manager/Supervisor
Sam's Club
South Gate, CA
06.1998 - 10.2005
- Managed cash flow of store, including cashier operations, bookkeeping and security
- Managed member complaints and rectified issues to complete satisfaction
- Collaborated with security staff and law enforcement on shoplifting and vandalism response
- Verified customer age requirements for alcohol or tobacco purchases
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Skills
- Fleet management operations
- Team building and training
- OSHA compliance
- Shipping and receiving
- Merchandising and shrinkage prevention
- P&L oversight
- Time management
- Customer service excellence
- Forklift operation and material handling
- Community engagement
Timeline
General Manager
Falcon Auto Repair
03.2021 - Current
Fresh Manager
Sam's Club
03.2018 - 03.2021
Merchandise Sales Manager
Sam's Club
07.2014 - 03.2018
Overnight/Warehouse Receiving Manager
Sam's Club
03.2013 - 06.2014
Marketing Manager
Sam's Club
02.2009 - 03.2013
Operations Manager
Sam's Club
11.2005 - 01.2009
Front End Manager/Supervisor
Sam's Club
06.1998 - 10.2005