Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erik Gonzales

Belen,NM

Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

7
7
years of professional experience

Work History

Direct Support Caregiver

Department Of Health
Los Lunas, NM
09.2019 - 01.2024
  • Assisted clients with maintaining good personal hygiene.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Supervised visits between children and parents while providing guidance if needed.
  • Contributed to case reviews of client status and progress.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Drove clients to doctors' appointments and social outings.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Customer Service Manager

Loves Truck Stop
Belen, NM
04.2017 - 08.2019
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Audited customer account information to identify issues and develop solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Conducted research and reviewed findings to solve customer issues.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

Education

High School Diploma -

Belen High School
Belen, NM
05-2017

Skills

  • Meal Preparation
  • HIPAA Compliance
  • Behavioral Management
  • Mobility Assistance
  • Progress Documentation
  • Incident Reporting
  • Chronic Disease Management
  • ADL Assistance
  • Care Plan Adherence
  • Basic Housekeeping
  • Documentation
  • COVID-19 Safety Policies
  • Records Management

References

References available upon request.

Timeline

Direct Support Caregiver

Department Of Health
09.2019 - 01.2024

Customer Service Manager

Loves Truck Stop
04.2017 - 08.2019

High School Diploma -

Belen High School
Erik Gonzales